Summary
Overview
Work History
Education
Skills
Timeline
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Najwa Hasan

Scarborough,ON

Summary

Detail-oriented team player with strong organizational skills & ability to learn fast by doing. Able to handle multiple projects simultaneously with a high degree of accuracy while being patient.

Overview

4
4
years of professional experience

Work History

Social Services Worker

Cheltenham Care Community Center
09.2023 - 04.2024
  • Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
  • Maintained accurate and up-to-date case files, renewing residents health card ensuring compliance with agency guidelines and state regulations.
  • Improved client outcomes by developing and implementing individualized case plans by collaborating with BSO & PSW.
  • Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
  • Giving families and residents Tour of our agency insuring their comfortability and reviewing terms and policies including financial paper work for their their move in.

Screener and Care Support Assistant

IOOF Seniors Homes
04.2021 - 01.2022
  • Sensitive and empathetic to the needs of the residents & respectful, willingness to help wherever needed.
  • I provide quality care and support in accordance with the organization's vision and mission
  • Maintained accurate records of candidate information, while following COVID-19 protocols & facilitating effective communication between HR and hiring teams.
  • Checked equipment during each shift to assess functionality.

Receptionist

JW Marriott
04.2020 - 03.2021
  • Answered phone promptly and directed incoming calls to correct offices
  • Resolved customer problems and complaints with Professional Knowledgeable assistance.
  • Assisted with onboarding new clients, securing paperwork completion, maintaining and updated information in computer databases
  • Handled cash transactions and maintained sales and payments records accurately

Swiss Chalet Restaurant Cashier Team Lead

02.2022 - Current
  • Increased customer loyalty and retention
  • Helped management develop employee improvement plans and motivate team members to continually improve
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Operated POS cash register and equipment to collect payments.

Education

Social Service Worker -

George Brown College
04.2024

Skills

  • Inventory Audits
  • Adaptable and Flexible
  • Team Collaboration
  • Corporate Procedures
  • Referral Coordination
  • Hazardous items knowledge
  • Behavioral assessment
  • Self-care strategies

Timeline

Social Services Worker

Cheltenham Care Community Center
09.2023 - 04.2024

Swiss Chalet Restaurant Cashier Team Lead

02.2022 - Current

Screener and Care Support Assistant

IOOF Seniors Homes
04.2021 - 01.2022

Receptionist

JW Marriott
04.2020 - 03.2021

Social Service Worker -

George Brown College

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Najwa Hasan