Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Najwa Al Abbas

Ottawa

Summary

A fourth-year Health Science student at the University of Ottawa with strong experience in management and customer service. Managed Phynicia Restaurant, handling staff supervision and customer relations, and worked as a crew trainer at McDonald’s. Skills include bilingual communication, punctuality, and a strong work ethic, gained through various roles in retail and hospitality.

Overview

10
10
years of professional experience

Work History

Manager

Phynicia restaurant
08.2022 - 02.2024
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.

Crew trainer

McDonald's
12.2019 - 08.2022
  • Trained other employees in customer service, food safety, performance requirements, and correct procedures for all areas of operations.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Day Care Program

Ottawa
05.2019 - 06.2019
  • Baby sit kids in the SNMC mosque

Cashier and Sales Associate

Clothing Store
06.2016 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Labourer

Nut Factory And Paper Factory
02.2014 - 01.2015

Education

Bachelor of Science - Health Science

University of Ottawa
Ottawa, ON
06.2025

Bookkeeping -

Coursera Certificate
Online
10.2023

Skills

  • Hard worker and follows directions easily
  • Work experience in retail
  • Strong communication skills
  • Bilingual: Arabic and English

Volunteer Experience

  • I.LEAD ISLAMIC CONFERENCE IN OTTAWA-GATINEAU
  • Humans for Peace, Created and painted artwork for auction where all proceeds are donated to charity
  • Multifaith Housing Project Open House
  • Globe Gala

References

  • Mouhamad Sharaf, CEO, Revolution Data Platforms, mohamed.sharaf@gmail.com, 613-292-9223
  • Rebecca, Salary Manager, Mc'Donalds, Rebecca@pjm2r.com, 613-301-3839
  • Firas Albardan, Owner, Phynicia Restaurant, (873) 688-7766

Timeline

Manager

Phynicia restaurant
08.2022 - 02.2024

Crew trainer

McDonald's
12.2019 - 08.2022

Day Care Program

Ottawa
05.2019 - 06.2019

Cashier and Sales Associate

Clothing Store
06.2016 - 09.2016

Labourer

Nut Factory And Paper Factory
02.2014 - 01.2015

Bachelor of Science - Health Science

University of Ottawa

Bookkeeping -

Coursera Certificate

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Najwa Al Abbas