Najmuddin Mohammed

IT Section Head:

· Managed Virtual machines through VMware vSphere client.

· Managed virtual machine backups into tapes and Veeam backup repository and tested restoration.

· Managed Sophos XG Firewall rules and Sophos Central configuration with Sophos Endpoint for workstations and Servers.

· Supported ERP users for Sales, Procurement, Inventory, Manufacturing modules. Transaction workflows, applying application update builds and patches, Report customization and troubleshooting.

· Used excellent verbal skills to engage users in conversation and effectively determine needs and requirements.

· Monitored and appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

· Collaborated with CEO to develop section budget.

· Delegated work to staff, setting priorities and goals.

· Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

· Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

· Managed helpdesk system Served as first point of contact for incoming technical service calls and emails.

· Prioritize and Manage (mostly assign) several Tickets at one time.

· Maintain proper record of work operations, logs, and events to provide detailed reporting to management. Manage and coordinate recovery actions and plans for major incidents to resolution. Provide timely and informative updates to management, and users until incident closure.

Internal Auditor (TUV NORD ISO 9001:2015 Certfied) Responsibilities:

• Investigated discrepancies that were uncovered during audits.
• Ensured the effectiveness of all the departments in implementing its controls into practices.
• Preparing comprehensive audit reports detailing findings, conclusions, and recommendations for management's review and action.
• Monitoring the implementation of corrective and preventive actions based on audit findings to ensure that identified issues are adequately addressed and resolved.

· Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.

· Consult with engineering staff to evaluate user interface at the ATM, develop specifications and performance requirements, or resolve customer problems.

· Coordinate with and train team of system analysts to deploy new updated image.

· Answered escalated calls from the team to resolve issues quickly to return machines to operational status.