Najmo Awil
Edmonton,AB
Summary
Dynamic Junior Hotel Manager with a proven track record at Mike Kimsey, enhancing guest satisfaction through exceptional customer service and problem-solving. Skilled in team leadership and multitasking, adept at training employees and resolving complaints to uphold service standards. Demonstrates excellent communication and reliability, driving positive outcomes and guest experiences.
Overview
3
3
years of professional experience
Work History
Junior Hotel Manager
Mike Kimsey
01.2019 - 01.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Education
Bachelors In Nutrition - Natural Sciences
University of Mogadishu
Mogadishu 05.2022
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Teamwork and leadership
- Problem-solving abilities
- Multitasking ability
- Excellent communication
- Reliability
Languages
English ,Arabic
Full Professional
Affiliations
- Project Management Institute
- National Association of Social Workers
Timeline
Junior Hotel Manager
Mike Kimsey
01.2019 - 01.2022
Bachelors In Nutrition - Natural Sciences
University of Mogadishu
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