Najmia Noori
Tracy
Summary
Dari, Farsi, and Pashto Interpreter (Translator), Media/Social Media Admin Assistant, talented interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Freelance Remote Interpreter
Cyracom International
01.2024 - Current
- Conducted remote interpretation sessions using digital platforms and tools effectively.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Facilitated communication between patients and healthcare providers in diverse medical settings.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical/Legal/ Social services Interpreter
LIS Solution
07.2023 - Current
- On-demand interpretation.
- Provide bilingual interpretation during verbal interactions between English-speaking professionals and non-English-speaking individuals.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
Medical/Court/Legal/ Immigration Interpreter
Language Line Solutions
09.2022 - 07.2023
- Onsite and or On-Demand interpretation
- Provide bilingual interpretation during verbal interactions between English-speaking medical professionals and non-English speaking patients.
- Translate a question or request clearly and accurately, conveying phrasing and intention as it relates to the subject
- Convert dialogue and the intent of the original speaker
Customer Service Representative
HAMD LLC
07.2018 - 09.2022
- Managed customer inquiries through phone, email, and chat support.
- Resolved customer complaints by providing effective solutions and guidance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collaborated with team members to enhance service delivery and response times.
Receptionist
Behnam Accounting Solutions
06.2017 - 06.2018
- Managed front desk operations and greeted clients warmly.
- Handled incoming calls and directed inquiries to appropriate departments.
- Processed client documents and ensured accurate filing in digital systems.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Undergraduate - Business Administration
Rana University
Skills
- Certified interpreter/translator
- Bilingual communication
- Multiple social media platforms
- Customer relationship management
- Ethical compliance
- Confidentiality adherence
- Call center operations
Languages
English
Full Professional
Dari
Native/ Bilingual
Farsi
Native/ Bilingual
Pashto
Full Professional
Timeline
Freelance Remote Interpreter
Cyracom International
01.2024 - Current
Medical/Legal/ Social services Interpreter
LIS Solution
07.2023 - Current
Medical/Court/Legal/ Immigration Interpreter
Language Line Solutions
09.2022 - 07.2023
Customer Service Representative
HAMD LLC
07.2018 - 09.2022
Receptionist
Behnam Accounting Solutions
06.2017 - 06.2018
Undergraduate - Business Administration
Rana University