Najmeh Edraki
Saskatoon,SK
Summary
Proven to enhance pharmacy efficiency and patient care at Shoppers Drug Mart, I excel in medication therapy management and interprofessional collaboration. With a knack for reducing medication errors by implementing quality programs and a commitment to patient education, my approach has consistently improved patient outcomes and satisfaction.
Overview
8
8
years of professional experience
Work History
Pharmacy Intern
Shoppers Drug Mart
03.2024 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Performed technical processes required to dispense medications to patients.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Reconstituted oral liquids.
Pharmacy Assistant
Shoppers Drug Mart
05.2023 - 02.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Pharmacist
Dr. Edraki Pharmacy
02.2016 - 11.2020
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Education
Pharmacist
Pharmacy Examination Board Of Canada
12.2023
Ph.D. - Medicinal Chemistry
Tehran University of Medical Science
Tehran, Iran03.2013
M.D. - Pharmacist
SHiraz University of Medical Sciences
Iran2006
Skills
- Customer Service
- Medication preparation
- Patient education and counseling
- Pharmacotherapy Knowledge
- Medication Distribution
- Patient Privacy Protection
- Interprofessional Collaboration
- Medication Therapy Management
- Compounding Techniques
- Medication Dispensing
- Patient Counseling
- Prescription Verification
- Pharmacy Ethics Adherence
- Client rapport
- Pharmaceutical Calculations
- Pharmacoeconomics Awareness
- Pharmacokinetics Understanding
- Skilled in Healthwatch
- Drug safety
- Drug Interactions Analysis
- Prescription record reviews
- Pharmacy Software Proficiency
- Regulatory Compliance
- Drug utilization review
- Medication Reconciliation
- Drug information research
- Pharmacy Law Compliance
- Insurance Verification
- Prescription Counseling
- Collaboration and Teamwork
- Data Entry
- Critical Thinking
- Drug Ordering & Storage
- Prescription Review and Dosage
- Pharmacology
- Dispensing Medications
- Advising and Educating Patients
- Identifying Medication Reactions
- Relationship Building
- Blood Pressure Measurement
- Drug Efficacy
- Side Effect and Usage Education
- Patient Advocacy
- Controlled Substance Management
- Drug Utilization Reviews (DUR)
- HIPAA Compliance
- Drug Delivery Mechanisms
- Insurance Coordination
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Pharmacy Intern
Shoppers Drug Mart
03.2024 - Current
Pharmacy Assistant
Shoppers Drug Mart
05.2023 - 02.2024
Pharmacist
Dr. Edraki Pharmacy
02.2016 - 11.2020
Pharmacist
Pharmacy Examination Board Of Canada
Ph.D. - Medicinal Chemistry
Tehran University of Medical Science
M.D. - Pharmacist
SHiraz University of Medical Sciences
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