Najma Arwo
Markham,Ontario
Summary
Hospitality professional with extensive experience at Crave Restaurant and Sheraton Parkway North Hotel & Suites, specializing in guest relations and seating arrangement strategies to elevate customer satisfaction. Proven ability to enhance service efficiency through strong multitasking and problem-solving skills, while excelling in team collaboration and POS system operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Crave Restaurant
Richmond Hill, Ontario
07.2023 - Current
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Took beverage orders and served drinks during peak meal times.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Verified accuracy of orders before delivering them to customers' tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Co-Op Student Catering Coordinator Assistant
Sheraton Parkway North Hotel & Suites
Richmond Hill, Ontario
02.2022 - 06.2022
- Created customized menu and welcome cards for events.
- Conducted research and compared hotel menu prices to ensure competitive offerings.
- Directed clients to their event spaces, ensuring smooth transitions.
- Distributed essential catering documents to various hotel departments.
- Delivered crafted thank-you cards to the front desk for client distribution.
Education
Some College (No Degree) - Event Planning
Centennial College
Scarborough, ONSome College (No Degree) - Marketing
Centennial College
Scarborough, ON04-2024
High School Diploma -
Markville Secondary School
Markham, ON06-2023
Skills
- Customer service
- Strong multitasking
- Seating arrangement planning
- Team collaboration
- Problem-solving
- Memory retention
- Guest relations
- POS system operations
Certification
- First Aid RedCross Training
- Smart Serve
- Food Handler Certificate
- WHMIS 2015 Certificate
- LinkedIn Learning Digital Citizenship Certificate
Timeline
Restaurant Hostess
Crave Restaurant
07.2023 - Current
Co-Op Student Catering Coordinator Assistant
Sheraton Parkway North Hotel & Suites
02.2022 - 06.2022
Some College (No Degree) - Event Planning
Centennial College
Some College (No Degree) - Marketing
Centennial College
High School Diploma -
Markville Secondary School
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