Najlaa Ismail

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Monitored and maintained clean working areas and cooking surfaces.
• Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
• Wiped down counters and food prep stations using bleach and clean cloths.
• Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
• Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
• Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
• Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
• Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
• Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
• Coached new workers on store policies, pizza making, and dough preparation.
• Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
• Handled customer complaints professionally to prevent negative reviews or loss of business.
• Managed inventory effectively, reducing food waste and controlling costs for the business.

I Owned a grocery store with my husband in a small town called waldheim for three and a half years.

• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.