Najla Ben Ali

Coordinated the deployment of the SuccessFactors Onboarding module for two major divisions, impacting 40,000 users across Canada and analyzed requirements for the HRIS .

• Conducted comprehensive user interviews and workshops to gather requirements, refine specifications, and gather feedback.
• Led user acceptance testing (UAT) and documented test cases and results meticulously.
• Developed a detailed deployment plan and prepared Change Advisory Board (CAB) submissions.
• Analyzed and implemented the incident management process for SuccessFactors.

Coordinated with a team to configure the Salesforce sales module for a client in the real estate investment industry.

• Documented and updated project and application requirements using JIRA and Confluence.
• Delivered reliable solutions by conducting thorough testing and validating system functionality before deployment.
• Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.

Collaborated with the Associate Partner to manage a multimillion-euro tender response and coordinated the analysis of the Management of subsidy systems for 101 CAFs.

• Managed client relationships through regular check-ins and updates on project progress.
• Conducted comprehensive user interviews and workshops to gather requirements, refine specifications, and gather feedback.
• Coordinated with the BU's Associate Partner to oversee the work of 26 consultants for a multimillion-euro tender.

Managed the LMS project improvement and designed the work breakdown structure, following up on the progress of the HRIS project implementation.

• Acted as a liaison between users and IT partners or service providers, both internal and external.
• Configured the LMS system according to the requirements.
• Analyzed business processes and recommended best practices to be implemented.
• Designed user-friendly training materials to facilitate the smooth adoption of new technologies across the organization.

Coordinated with application owners in the bank to transform data during a migration project from a legacy system to the ITSM system and configured service requests in the ITSM system

• Prepare workshops with users
• Document job aid and procedures
• Prepare training documentation
• Configure service SRD in the ITSM system ( Remedy)