Najimu Obembe

● Facilitate smooth and effective service delivery within and outside the facility

●Monitored and evaluated compliance systems and processes to identify areas of improvement.

●Prepared and maintained compliance reports for management review.

●Oversaw implementation of corrective actions and monitored response to identified issues and audits.

●Ensuring an organization's compliance with medical and legal regulations and internal policies

●Assisting in developing systematic monitoring framework to improve the quality service delivery

●Assisting in the preparation of surveys on expectations and incorporating them into the policy

formulation

●Ensuring quality and efficient resolution to patients' complaints

●Improving speed, quality and efficiency of response to patients' complaints and proactively suggesting improvements

●Ensuring all Staff member are complied with the hospital policies and work ethics

●Helps in ensuring service quality and improvement

●Supervising the work of a number of subordinate officers

●Resolved issues, escalating major conflicts and concerns to appropriate personnel

●Served as primary point of contact for facilitating operational and administrative inquiries

●Established professional and collaborative working relationships with company associates and external parties

●Increased clinical and non-clinical staff's operating efficiency by providing structure, operating procedures, supports, and guidelines

●Analyzed key aspects of business to evaluate factors driving results and summarized into presentations

●Improved business direction by prioritizing customers and implementing changes based on collected feedback

●Identified process inefficiencies through gap analysis and outlined sensible solutions

●Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.

●Executed analysis of risks and identified risk mitigation strategies.