Najia Mehjabin
Ottawa,Ontario
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
04.2023 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
Financial Advisor
Bank Of Nova Scotia
02.2023 - 04.2023
- Took a proactive approach to discover client's financial needs
- Developed personal and financial plans for clients such as investments , borrowing, and cash management
- Helped to develop, retain, and growing the branch business by delivering a positive customer experience .
- Helped clients with the purchase and sale of Mutual funds and plan retirement
- Nurtured strong , long standing relationship with clients
Customer Service Representative
Bank Of Nova Scotia
10.2021 - 02.2022
- sold bank drafts, wire transfers, and foreign currency to clients
- . Assisted clients with the process of opening bank account and renting safety deposit boxes .
- Compile records of deposits, withdrawals, loan and mortgage payments, checks.
- Helped to develop, retain, and growing the branch business by delivering a positive customer experience .
Sales Advisor
Best Buy
08.2019 - 10.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
Education
BBA -
Memorial University of Newfoundland
St John’s, NL04.2022
Skills
- Data Entry and Maintenance
- De-escalation Techniques
- Customer Data Confidentiality
- Creative Problem Solving
- Customer Retention Strategies
- Issue and Complaint Resolution
- Microsoft Office Suite
- Operations management
- Research And Documentation
- Risk Mitigation Strategies
- Staff Training
- Talent Review
- Database Management
- Territory Management
Certification
- Registered Financial and Retirement Advisor
- Canadian Investment Funds Course
Timeline
Area Manager
Amazon
04.2023 - Current
Financial Advisor
Bank Of Nova Scotia
02.2023 - 04.2023
Customer Service Representative
Bank Of Nova Scotia
10.2021 - 02.2022
Sales Advisor
Best Buy
08.2019 - 10.2021
BBA -
Memorial University of Newfoundland
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