Najah Isse
OSHAWA,ON
Summary
Dedicated professional with a strong work ethic and effective communication skills. Proven ability to adapt quickly to new environments and learn new concepts. Committed to contributing to team success and achieving organizational objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hertz
Edmonton, Alberta
08.2025 - 12.2025
- Assisted customers with vehicle rentals and reservations at Hertz locations.
- Processed rental agreements and payments using company software systems accurately.
- Educated customers on optional services and products available during rentals.
- Answered customer inquiries and provided accurate information regarding products and services.
- Trained new staff on customer service protocols and company standards effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Guest Service Agent
Horizon North, Peace River, BC
12.2022 - 02.2024
- Welcoming and providing introductory information to clients.
- Allocating guests rooms and issuing room keys and cards.
- Managing the check-in, check-out process for clients.
- Ensuring accurate database entry for room bookings and payment, as well as multiple data entry.
- Assisting in the completion of reports in MS Excel and documentation in MS Word.
- Completing morning daily workload for the housekeepers.
- Seek to understand guest concerns to resolve all issues prior to the guest's departure.
Sales Associate
Walmart
Edmonton, Alberta
03.2019 - 11.2021
- Delivered exceptional customer service by resolving concerns and addressing inquiries.
- Assisted customers in locating merchandise and understanding product features.
- Maintained clean, organized store displays to optimize shopping experience.
- Stocked shelves with new inventory, ensuring correct product placemen
- Operated cash register efficiently and accurately, processed payments by cash,credit card, gift card or automatic debit.
Caregiver
Compassin Network
Edmonton, Alberta
10.2019 - 01.2020
- Provided personal care assistance to clients with daily living activities.
- Transported clients to grocery stores, medical appointments, and errands.
- Collaborated with healthcare professionals to create comprehensive care plans.
- Enhanced emotional well-being through companionship and social engagement.
- Executed light housekeeping tasks, such as laundry and changing linens for client comfort.
Sale Associate
The Children Place, Edmonton, AB
09.2017 - 05.2019
- Greeted customers warmly to create welcoming environment.
- Organized products and merchandise to enhance visual appeal.
- Addressed customer inquiries and resolved issues promptly.
- Maintained stock levels and ensured proper display of all items.
- Operated cash register efficiently and managed change room cleanliness throughout day.
Education
Alberta High School Diploma -
East glen High School
Edmonton, ABOphthalmic Assistant Certificate -
Nait Collage
Edmonton, ABSkills
- Problem solving
- Time management
- Retail sales customer service
- Computer skills
- Following instructions
- Leadership qualities
Certification
• Workplace Hazardous Materials Information (WHIMS)
• First Aid Level C/CPR/AED
• First Aid Level C/CPR/AED
References
References available upon request.
Timeline
Customer Service Representative
Hertz
08.2025 - 12.2025
Guest Service Agent
Horizon North, Peace River, BC
12.2022 - 02.2024
Caregiver
Compassin Network
10.2019 - 01.2020
Sales Associate
Walmart
03.2019 - 11.2021
Sale Associate
The Children Place, Edmonton, AB
09.2017 - 05.2019
Alberta High School Diploma -
East glen High School
Ophthalmic Assistant Certificate -
Nait Collage