Naitik Khanna

• Customer Engagement: Proactively interact with potential customers, addressing their inquiries and guiding them through the car buying process.
• Real-Time Support: Provide prompt and professional assistance to customers via phone, email, and in-person interactions at the dealership.
• Brand Representation: Ensure all communications and interactions reflect the dealership’s values, professionalism, and commitment to customer satisfaction.
• Crisis Management: Handle customer concerns or objections effectively, providing solutions that align with their needs while maintaining a positive buying experience.
• Trend Monitoring: Stay updated on market trends, competitor offerings, and customer preferences to provide insightful recommendations.
• Collaboration: Work closely with finance, service, and marketing teams to ensure a smooth sales process and exceptional post-sales support.
• Performance Metrics: Meet and exceed sales targets, customer satisfaction goals, and dealership performance indicators.

Social Media Customer Support (VOXI, a Vodafone Brand)

• Customer Engagement: Monitor and respond to customer queries, complaints, and feedback on Instagram and X (Twitter).
• Real-Time Support: Provide prompt and effective resolutions to customer concerns via DMs, comments, and tagged posts.
• Brand Representation: Ensure all responses align with VOXI’s tone of voice, brand guidelines, and customer service policies.
• Crisis Management: Identify and escalate sensitive or complex issues to the appropriate internal teams while maintaining customer trust.
• Trend Monitoring: Track recurring issues, customer sentiments, and social media trends to provide insights for improving customer experience.
• Collaboration: Work closely with internal teams (Tech Support, Marketing, and Customer Service) to resolve issues and provide accurate information.
• Performance Metrics: Meet key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.

• Offered comprehensive administrative assistance by efficiently managing calendars, scheduling appointments, and coordinating meetings for executives to optimize time management
• Managed email correspondence, crafted communications, and oversaw digital filing systems to streamline information retrieval
• Served as the main liaison between executives and clients, showcasing strong written and verbal communication skills
• Prioritized and managed incoming communication channels to ensure timely responses, fostering effective information flow
• Organized travel itineraries, covering flights, accommodations, and ground transportation, while optimizing plans for cost-effectiveness and convenience
• Coordinated and prioritized tasks, projects, and deadlines, ensuring their timely completion in alignment with company goals
• Employed project management tools to organize workflows, monitor progress, and enhance team collaboration
• Executed data entry tasks with precision, maintaining accurate records and databases
• Prepared and edited documents, presentations, and reports to ensure a polished and professional presentation
• Facilitated virtual meetings by scheduling, setting up virtual platforms, and managing technical aspects for smooth proceedings
• Drafted agendas, recorded minutes, and diligently followed up on action items