Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Naitik Dani

Milpitas

Summary

Experienced Software Engineering Manager at Palo Alto Networks specializing in AI solutions and team management. Directed creation of advanced copilots, resulting in enhanced productivity and customer satisfaction. Proficient in machine learning and adept at solving complex problems to achieve project goals. Dedicated to fostering teamwork and achieving impactful outcomes.

Overview

20
20
years of professional experience

Work History

Software Engineering Manager

Palo Alto Networks
Santa Clara
07.2015 - Current
  • Led the NetSec CoPilot team in developing and deploying AI-powered copilots, improving data interaction, issue resolution, and productivity for teams and customers. By leveraging telemetry data and other sources, these copilots optimized workflows, offered actionable insights, and enhanced overall productivity.
  • Managed the development of the Support Engineer Copilot, which enhances issue resolution through AI-driven data analysis, adopted by 1.5K+ users, and integrated with Salesforce for faster and more accurate support.
  • Spearheaded the Customer Support Portal Copilot project, creating an AI-driven platform that enabled customers to independently resolve their issues. This initiative effectively reduced support case volume and greatly enhanced the customer experience.
  • Led the creation of the Netsec Sales Copilot, a Slack-integrated bot empowering 4K+ sales team users with instant access to product details, competitive intelligence, and AI-driven sales pitch recommendations.
  • Managed and led a team of AI/ML engineers in building the RAG pipeline, a foundational platform for all copilots. This effort leveraged large language models (LLMs) and prompt engineering to significantly boost the efficacy and performance of the copilots.
  • Led the development and management of Cortex Data Lake(CDL), the industry's leading AI-based data platform, enabling the collection and management of petabytes of customer data daily.
  • Oversaw and executed the implementation of a high-performance streaming service for real-time data ingestion and forwarding to and from CDL, efficiently handling millions of requests per second using Kafka, Apache Beam on Dataflow, and self-managed Flink [https://beam.apache.org/blog/apachebeam-flink-and-kubernetes]
  • Facilitated advanced data visualization, analytics, querying, machine learning, and AI processes to empower customers to quickly address potential security threats.

Software Engineer

NetApp
Greater Pittsburgh Area
01.2007 - 07.2015
  • Company Overview: NetApp develops and markets high-performance network data storage products and access servers that deliver fast, simple, reliable, and cost-effective data management.
  • Working with the Cluster Scale-Out Infrastructure Group to develop distributed systems infrastructure and user interfaces to manage clustered systems through embedded software running as part of Clustered Data ONTAP Operating System.
  • Designed and implemented a distributed SSL/SSH based authentication mechanism to provide secure communication channel into and between multiple clusters.
  • Expert in the Job Manager framework, which provides interfaces and performs any administrative task encapsulated in an Object-model job, within ONTAP cluster. Highly trafficked infrastructure used by all technical groups across NetApp for driving their jobs execution to completion and for routing to appropriate nodes in the cluster.
  • Implemented a unified CLI to provide easy-to-manage SnapMirror(NetApp's high revenue data protection feature) operations on NetApp FlexVol and Infinite Volume altogether.
  • Expert in the internal management framework, which provides interfaces and organization for data administration.
  • Consultant for numerous external teams and involved in external design reviews, code-reviews and as the SME for SSL based authentication as well as the Job Manager framework.
  • Proven track record of high quality code through build-time unit tests as well as developer written automation (perl) to protect against regressions.
  • NetApp develops and markets high-performance network data storage products and access servers that deliver fast, simple, reliable, and cost-effective data management.

Software Developer

Merrill Lynch
06.2005 - 04.2006
  • Member of a website development team for Global Private Client group (GPC), which provides investment, insurance, banking and retirement services to individual and business customers.
  • Worked in a team for an intranet web application - Online Trade Review (OTR), to develop GUI modules. OTR generates reports called 'Compliance 1028 Report' that provides flexible views regarding various trades, enables online documentation of these trades by authorized users and a means of messaging system (email notification) about specific trades to these users.
  • Performed System and Design analysis to gather requirements using Object Oriented Methodology.
  • Designed and implemented composite GUI and RDBMS applications under WINDOWS NT environment using C#, ASP.NET, ASP and Oracle 9i.
  • Created database objects through development, testing, and production environments in ADO.NET and Oracle 9i.
  • Implemented a XSLT transform to convert the XML document to the format expected by the GUI.
  • Wrote JavaScript for client side validation and VBScript for server side scripting.
  • Provided maintenance and support to business clients.
  • Used version control system to maintain versioning and history during development.

Education

Master of Science - Computer Science

Syracuse University
Syracuse, NY
12-2006

Bachelor of Engineering - Computer Engineering

Gujarat University
India
06-2004

High School Diploma -

Bright School
India
06-2000

Skills

  • Software design and development
  • AI and cloud computing
  • System architecture and microservices
  • Team leadership and collaboration
  • Problem solving and communication
  • Organizational skills and project planning
  • People management
  • Machine learning
  • Programming languages

Accomplishments

  • NetApp Spot Award
  • PANW Project of the Quarter

Timeline

Software Engineering Manager

Palo Alto Networks
07.2015 - Current

Software Engineer

NetApp
01.2007 - 07.2015

Software Developer

Merrill Lynch
06.2005 - 04.2006

Master of Science - Computer Science

Syracuse University

Bachelor of Engineering - Computer Engineering

Gujarat University

High School Diploma -

Bright School

Similar Profiles

CREATE PROFILE
Naitik Dani