Naissa Valery
Montreal,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. My goal is to be able to work in a job that allows me to grow using my knowledge, skills and in which there's opportunities for advancement and growth while having a harmonious and motivating work environment. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Credit Card Customer Service Representative
BMO Financial Group
03.2022 - 08.2022
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
- Efficiently navigated multiple systems simultaneously while assisting customers, ensuring accurate information was provided without delay.
Envoi Driver
Envoi delivery driver
02.2022 - 02.2022
- From the company application, follow the route assigned every day for pick-up and delivery in different stores
- Take pictures of each delivery to ensure the customer has received their package Work in collaboration with store managers for smooth operations
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Health Care Aide
University of Montreal Hospital Center (CHUM)
08.2018 - 01.2022
- Transport of soiled instrument trolleys from the Operating Room to the sterilization unit
- Work in collaboration with the sterilization attendants to accomplish different tasks sanitization of medical instruments
- Ensure the proper functioning of the machine bearing dedicated to the transport of operating room instruments
Team Member
Tim Hortons
03.2018 - 07.2018
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Sales associate
Hudson Bay
11.2017 - 01.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cloakroom Attendant (seasonal)
Natatorium, City of Montreal
05.2017 - 09.2017
- Ensure the cleanliness of the cloakroom
- Welcome, inform and direct clients
- Assist the rescuers in the execution of their tasks.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Enhanced customer satisfaction by providing efficient and courteous service.
- Collaborated with team members to improve overall service quality and guest experience.
- Conducted thorough inspections of facilities to identify areas requiring maintenance or repair, reporting findings to management for prompt resolution.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
Housekeeping Attendant (seasonal)
The Crystal Hotel
05.2016 - 10.2016
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
- Demonstrated attention to detail in all cleaning tasks, resulting in consistently high-quality workmanship.
- Contributed to the hotel''s reputation for excellence through meticulous execution of daily duties and special projects.
Housekeeping Attendant
McGill University Center
01.2016 - 05.2016
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
- Maintained inventory of housekeeping supplies, ensuring adequate stock levels for uninterrupted guest service.
- Demonstrated attention to detail in all cleaning tasks, resulting in consistently high-quality workmanship.
Phone Interviewer
B.I.P Sondage
01.2014 - 12.2015
- Enhanced customer satisfaction by conducting thorough phone interviews and accurately documenting responses.
- Boosted survey completion rates through establishing rapport with respondents and maintaining professional communication.
- Streamlined data entry processes for improved efficiency in updating customer information and survey results.
- Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
Education
G.E.D -
Marguerite De-Lajemmerais High School
Montreal, QC06.2014
Skills
- Credit Adjustments
- Complaint Resolution
- Payment Processing
- Data Entry Proficiency
Additional Information
- Customer service skills.
- Experiences of support in social interventions.
- Well spoken.
- Ease of teamwork.
- Dynamic, Efficient, Proactive.
- Interpersonal skills.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Credit Card Customer Service Representative
BMO Financial Group
03.2022 - 08.2022
Envoi Driver
Envoi delivery driver
02.2022 - 02.2022
Health Care Aide
University of Montreal Hospital Center (CHUM)
08.2018 - 01.2022
Team Member
Tim Hortons
03.2018 - 07.2018
Sales associate
Hudson Bay
11.2017 - 01.2018
Cloakroom Attendant (seasonal)
Natatorium, City of Montreal
05.2017 - 09.2017
Housekeeping Attendant (seasonal)
The Crystal Hotel
05.2016 - 10.2016
Housekeeping Attendant
McGill University Center
01.2016 - 05.2016
Phone Interviewer
B.I.P Sondage
01.2014 - 12.2015
G.E.D -
Marguerite De-Lajemmerais High School
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