Naira Abdou
Hannon,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Representative
CVOS Oral Surgery
09.2022 - Current
- Managed a high volume inbound call system from patients, field staff, hospital clients and insurers regarding service requests and medical inquiries
- Trained and supervised new hires and ensured improvement of their skills and capabilities
- Coordinated and scheduled surgical procedures and consultations for 10 oral surgeons and pathologists
- Trained new employees on office protocol and regarding patient care, billing procedures and appointment scheduling.
Medical Services Associate (Contract)
CVH- Diabetes Care Centre
12.2021 - 09.2022
- Proactively served as liaison between physicians and other healthcare practitioners and patients
- Greeted patients, verified personal information, and recorded weight and blood sugar levels in a timely manner
- Drafted and facilitated comprehensive gestational seminar booklets & presentations for patients
- Managed patient charts, performed data entry, file management, and other administrative tasks as needed.
Sales Associate
Coach
10.2018 - 01.2020
- Maximized daily sales target and accomplished company's financial goals
- Often ranked in the top 5th percentile on quality
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Built ongoing relationships with customers to ensure experience satisfaction.
Education
Bachelor of Child Health & Health Sciences (Honours) -
Brock University
08.2022
Skills
- EMR
- Data Entry
- Multitasking
- Mail Management
- Attention to detail
- Microsoft Office Proficiency
- Critical thinking
- Teamwork
- Patient Information Verification
- Medical Terminology
Certification
Mental Health & Addictions: Opioid Crisis in America
Languages
- English, Native or Bilingual Proficiency
- Arabic, Native or Bilingual Proficiency
Hobbies and Interests
- Reading
- Travelling
- Yoga
Timeline
Patient Care Representative
CVOS Oral Surgery
09.2022 - Current
Medical Services Associate (Contract)
CVH- Diabetes Care Centre
12.2021 - 09.2022
Sales Associate
Coach
10.2018 - 01.2020
Bachelor of Child Health & Health Sciences (Honours) -
Brock University
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