Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Naiol Fancony

Mississauga,Canada

Summary

To obtain a Concierge position to further my knowledge and skills in the field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

GTAdnata
05.2023 - Current
  • Knowledgeable with ALTEA DC System
  • Ensure all check-in procedures are handled accurately for passengers by following the airline and airport regulations and policies
  • Assist customers with any enquiries and or complains before escalating it to the Lead and or Supervisor
  • Accommodate passengers with Special Service Request (SSR/SR)
  • Knowledgeable of Egyptair airline MS and Star Alliance memberships with priority check-in, baggage, lounge and boarding
  • Knowledgeable with gate boarding procedures and baggage handling
  • Abide by the airline standard code of professionalism and uniform requirements
  • Strict in following both the airline, and the airport procedures plus regulations at all times

Personal Support Worker

ParaMed
04.2022 - 06.2024
  • Assisted clients with activities of daily living, including personal hygiene, meal preparation, feeding, and toileting; help clients to maintain eyeglasses, dentures clean and ensure hearing aids are functioning and ready to use
  • Knowledgeable in removing both daytime and night time catheter, emptying it and clean it with a disinfectant solution (vinegar)
  • Provided preventive care to clients by positioning and applying skin care treatment to prevent/treat bed sores
  • Helped clients to ambulate safely by ensuring that they have proper footwear with nonskid soles, removed any clutter, and loose cables in their home
  • Knowledgeable with transferring clients safely utilizing electric/manual equipment and lifting devices
  • Dedicated in proving care to all clients including clients with challenging behavior, dementia, and Alzheimer’s disease

Passenger Service Agent

Menzies Aviation (Canada) Ltd.
02.2023 - 12.2023
  • Ensure accuracy of all weight and balance requirements
  • Promptly handle all customer service complaints with a focus on a positive resolution
  • Complete all check-in procedures including the handling of reservations, ticketing, seat assignments for passengers by following the company, airline and airport regulations and policies
  • Assist passengers with special needs and or special service request (SSR)
  • Knowledgeable with boarding gate procedures and baggage handling
  • Experienced in coordinating airline arrivals ensuring efficient operations, and communication with air traffic control and ground staff
  • Promote a professional image at all time and comply with company uniform standards
  • Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies

Education

Personal Support Worker Certificate program -

Academy of Learning C. College
02.2022

High School Diploma -

Adult Education Center
Mississauga, ON
04.2011

Skills

  • Customer service
  • Organizational skills
  • Time management
  • Observing skills
  • Listening skills
  • Communication skills
  • Verbal communication
  • Written communication
  • Multilingual
  • Microsoft Office

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Certification

  • CPR / AED / First-Aid, NationalCPRFoundation, 05/02/25
  • Personal Support Worker, 02/01/22

Timeline

Customer Service Specialist

GTAdnata
05.2023 - Current

Passenger Service Agent

Menzies Aviation (Canada) Ltd.
02.2023 - 12.2023

Personal Support Worker

ParaMed
04.2022 - 06.2024

Personal Support Worker Certificate program -

Academy of Learning C. College

High School Diploma -

Adult Education Center

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Naiol Fancony