Nainpreet Kaur
Summary
Experienced and results-driven Marketing graduate with a proven track record in developing and executing successful marketing strategies. I am seeking a challenging role where I can contribute my skills in strategic planning, team leadership, and creative problem-solving to achieve business objectives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SHAH TAX
2025 - Current
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email and chat.
- Collect and analyze feedback to improve service.
- Handle complaints and ensure customer satisfaction.
Concierge
Sriven Protection Services
2023 - 2025
- Greet guests or residents warmly and professionally upon arrival.
- Assist with check-ins/check-outs (in hotels) or access coordination (in residences).Provide information about local attractions, restaurants, transportation, and services.
- Make reservations for dining, tours, entertainment, or other activities.
- Monitor visitor access and maintain building security protocols.
- Report any unusual or suspicious activity to appropriate authorities. Maintain accurate records of guest/resident interactions and service requests.
- Handle mail, packages, and deliveries.
- Build rapport with frequent guests/residents and anticipate their preferences.
- Maintain a high level of discretion and confidentiality.
Event Security Guard
Harkav Security Services
2022 - 2023
- Check tickets, wristbands, or credentials at entry points.
- Prevent unauthorized access to restricted areas.
- Monitor guest behavior and manage crowd movement to prevent congestion or disorder.
- De-escalate conflicts and assist in removing unruly individuals if necessary.
- Observe surroundings for suspicious behavior or safety hazards.
- Report incidents to supervisors or emergency services.
- Assist in evacuations, provide first response during emergencies (e.g., medical, fire, altercations).
- Coordinate with law enforcement, EMS, or fire department when needed.
- Complete incident reports or logs for any security-related occurrences.
- Communicate effectively with other security personnel and management.
Education
Diploma - Business Marketing
SHERIDAN COLLEGE
01.2024
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- English fluency
- Emergency awareness
- Access control
- Patrol techniques
LANGUAGES
English: Fluent
Hindi: Fluent
Punjabi: Fluent
Gujarati: Fluent
Certification
Security Guard License,
Emergency First Aid Certificate,
Smart Serve Certificate
Timeline
Customer Service Representative
SHAH TAX
2025 - Current
Concierge
Sriven Protection Services
2023 - 2025
Event Security Guard
Harkav Security Services
2022 - 2023
Diploma - Business Marketing
SHERIDAN COLLEGE
Similar Profiles
SAKSHI MEVADASAKSHI MEVADA
Article Assistant at Shah & Shah Chartered AccountantsArticle Assistant at Shah & Shah Chartered Accountants
AZIAHTUL SAKDIAH BINTI MUSTAPAAZIAHTUL SAKDIAH BINTI MUSTAPA
Assistant Director at Majlis Bandaraya Shah AlamAssistant Director at Majlis Bandaraya Shah Alam
ANDREA SCOTTANDREA SCOTT
BILINGUAL CHILD CARE PROVIDER at Ashley Shah, Allison PerksBILINGUAL CHILD CARE PROVIDER at Ashley Shah, Allison Perks
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go