Nainpreet Kaur
Summary
Experienced and results-driven Marketing graduate with a proven track record in developing and executing successful marketing strategies. I am seeking a challenging role where I can contribute my skills in strategic planning, team leadership, and creative problem-solving to achieve business objectives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SHAH TAX
VAUGHAN, ON
2025 - Current
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email and chat.
- Collect and analyze feedback to improve service.
- Handle complaints and ensure customer satisfaction.
Concierge
Sriven Protection Services
Mississauga, ON
2023 - 2025
- Greet guests or residents warmly and professionally upon arrival.
- Assist with check-ins/check-outs (in hotels) or access coordination (in residences).Provide information about local attractions, restaurants, transportation, and services.
- Make reservations for dining, tours, entertainment, or other activities.
- Monitor visitor access and maintain building security protocols.
- Report any unusual or suspicious activity to appropriate authorities. Maintain accurate records of guest/resident interactions and service requests.
- Handle mail, packages, and deliveries.
- Build rapport with frequent guests/residents and anticipate their preferences.
- Maintain a high level of discretion and confidentiality.
Event Security Guard
Harkav Security Services
North York
2022 - 2023
- Check tickets, wristbands, or credentials at entry points.
- Prevent unauthorized access to restricted areas.
- Monitor guest behavior and manage crowd movement to prevent congestion or disorder.
- De-escalate conflicts and assist in removing unruly individuals if necessary.
- Observe surroundings for suspicious behavior or safety hazards.
- Report incidents to supervisors or emergency services.
- Assist in evacuations, provide first response during emergencies (e.g., medical, fire, altercations).
- Coordinate with law enforcement, EMS, or fire department when needed.
- Complete incident reports or logs for any security-related occurrences.
- Communicate effectively with other security personnel and management.
Education
Diploma - Business Marketing
SHERIDAN COLLEGE
01.2024
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- English fluency
- Emergency awareness
- Access control
- Patrol techniques
LANGUAGES
English: Fluent
Hindi: Fluent
Punjabi: Fluent
Gujarati: Fluent
Certification
Security Guard License,
Emergency First Aid Certificate,
Smart Serve Certificate
Timeline
Customer Service Representative
SHAH TAX
2025 - Current
Concierge
Sriven Protection Services
2023 - 2025
Event Security Guard
Harkav Security Services
2022 - 2023
Diploma - Business Marketing
SHERIDAN COLLEGE