NAINA SEHGAL

• Provided leadership and support the sales culture at the store, with a specific focus on assigned area.
• Own and nurture the customer experience.
• Drive referral-based business development to grow sales and customer loyalty.
• Provide team leadership through hiring, onboarding, learning & development, and coaching.
• Manage costs and meet all operational and financial metrics.
• Inspiring the team by ensuring appropriate communication happens on a daily basis as well as by keeping them engaged and motivated to bring their best to work, every day.
• lead, coach and manage the operational excellence and store standards for your departments.
• Support loss prevention and compliance.
• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.

-Maximizing sales growth in the services area in the store solutionshop including cash, solutionshop , and technology services.

• Managed the coordination and execution of services and maximize department productivity

• Monitor store-use merchandise.

• Provide team leadership through hiring, onboarding, coaching and development.

• Provide cash support to associates at the checkout to ensure a positive customer experience.

• Ensure general cleanliness for a positive customer and associate experience.

• Responsible for the safe and proper use of all store equipment.

• As a leader in the store, responsible for inspiring and engaging the team and ensuring effective 2-way communication

• Lead, coach and manage the operational excellence and store standards for your departments.

• Support asset protection initiatives and programs.

• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.

• Partner with other store leaders to set sales goals and targets.
• Communicate regularly with the team to solidify their connection between store financial success and bonus programs.
• Connect, share and partner with customers to sell solutions and add-on sales.
• Partner with other store leaders to oversee coordination and execution of services, maximizing productivity.
• Execute, communicate and ensure understanding of flyer and promotional items.
• Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner.
• Drive a culture of referrals and ‘omni-entreprise’ mindset where associates are aware of and sell to any service path offering from Staples
• Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis
• Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

• Engaged guests at YVR, ensuring remarkable travel experiences
• Supported passenger journey processes, enhancing guest satisfaction
• Assisted individuals with disabilities, promoting inclusivity
• Facilitated efficient guest flow, improving operational efficiency
• Enhance guest experiences at YVR by providing personalized assistance, ensuring smooth airport processes, and supporting individuals with disabilities
• Champion exceptional customer service, proactively engaging guests and facilitating efficient passenger flow throughout YVR's arrivals, departures, and connections

• Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You’ll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders.
• Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value.
• You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
• Stock and maintain front-end racks/shelves and merchandise areas.
• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

• Ensured kitchen cleanliness, enhancing food safety and operational efficiency
• Optimized bakery displays to boost sales of baked goods and desserts
• Adhered to production schedules to maintain availability of fresh products
• Monitored product expiration and rotation to ensure quality and reduce waste

• Welcomed visitors, offered expert assistance, and enhanced client satisfaction
• Directed calls efficiently, improving communication flow within the office
• Facilitated client onboarding, ensuring timely paperwork completion
• Monitored student progress, identifying challenges and fostering improvement
• Cultivated a welcoming environment, efficiently managing front desk operations and enhancing client onboarding processes for improved satisfaction