Naina Kharsikar
Brampton
Summary
Enthusiastic and customer-focused individual with a passion for delivering exceptional service. Possessing a proven track record in time management in very intense and demanding work environments, thriving on providing a welcoming and positive experience for customers. Excelling in multi-tasking, and working independently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
11.2024 - Current
- Utilized proficient cash handling abilities to accurately process payments using a POS system. As well as utilizing POS system to track orders, manage returns and exchanges, adjust pricing.
- Assisted with opening and closing tasks such as cleaning or setting up displays.
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
- Handled customer complaints professionally while remaining calm under pressure.
Restaurant Hostess
Turtle Jack's Lionhead Muskoka Grill
03.2024 - 11.2024
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Trained new hosting employees on protocols and procedures for providing an outstanding experience for guests.
- Utilized problem solving skills when resolving conflicts between staff members or customers.
- Managed multiple tasks while remaining adaptable and flexible.
- Processed payments using POS systems following cash handling protocols.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Volunteer
Global Pet Foods
08.2021 - 07.2024
- Opened, shelved and merchandised new products in visually appealing and organized displays for sales promotions.
- Worked to meet and exceed special targets special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Volunteer
École Secondaire Jeunes Sans Frontières
09.2019 - 06.2024
- Mentored and tutored individual students needing additional help.
- Researched and identified new vendors and suppliers to obtain competitive pricing for events.
- Assisted with organization and supervision of after-school activities for students.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
Bachelor of Arts - Business Management
University of Toronto
11.2028
High School Diploma - undefined
École Secondaire Jeunes Sans Frontières
06.2024
Skills
- EXCEPTIONAL CUSTOMER SERVICE
- STRONG MULTITASKING
- POS SYSTEM OPERATIONS
- CONFLICT RESOLUTION
- SALES AND MARKETING
- DATA INPUTTING
- ADAPTABILITY
- TIME MANAGEMENT
- JUDGMENT AND DECISION MAKING
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- CPR and First Aid
- PCOC (pleasure craft operator card)
- SIMDUT
- Smart serve certificate
Timeline
Barista
Starbucks
11.2024 - Current
Restaurant Hostess
Turtle Jack's Lionhead Muskoka Grill
03.2024 - 11.2024
Volunteer
Global Pet Foods
08.2021 - 07.2024
Volunteer
École Secondaire Jeunes Sans Frontières
09.2019 - 06.2024
High School Diploma - undefined
École Secondaire Jeunes Sans Frontières
Bachelor of Arts - Business Management
University of Toronto
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