NAIMA BUKURA

• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Assisted with special events and programs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Provided administrative support to department leads to help organize events and fundraisers.
• Represented organization positively and professionally while providing community with much-needed services.
• Developed construction skills by participating in several home builds.

COMMUNITY SERVICE VOLUNTEER

• Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
• Maintained clean facilities to better serve program needs.
• Exhibited excellent communications and customer service relations skills.
• Collaborated with local organizations to provide food baskets to families in need.
• Managed food drives that collected nutritious meals for those facing food insecurity within the community.
• Enhanced local environment through regular neighborhood cleanups and beautification projects.

FOOD BANK VOLUNTEER

• Prepared and packaged boxes during box assembly line phase.
• Packaged up nonperishable food items for food bank visitors.
• Helped visitors pick out food items from donations.
• Restocked shelves with produce, arranging in expiry order to reduce waste.
• Directed volunteer vehicles, recipient vehicles and distribution trucks in high-traffic and parking locations.
• Loaded and unloaded distribution trucks at destination.

SUMMER CAMP VOLUNTEER

• Ensured safety and well-being of campers through diligent supervision during all activities.
• Created and maintained pleasant atmosphere to help campers feel comfortable and secure.
• Collaborated with fellow volunteers to create a positive, inclusive environment for all campers.
• Enhanced camper experience by organizing and leading engaging activities.
• Led groups of children safely through variety of camp activities.
• Oversaw cleanup efforts after meals and activities, instilling responsibility in campers while keeping facilities tidy and organized.
• Utilized problem-solving skills to resolve camper conflicts.

• Reassured children when upset providing emotional support and stability.
• Prepared healthy, age-appropriate snacks and meals.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
• Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
• Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
• Communicated with parents regarding children's progress and development, raising any issues.

CUSTOMER SERVICE REPRESENTATIVE; 4/5/2021 TO 6/9/2022 AT QIBQL

• Developed customer service policies and procedures to meet and exceed industry service standards.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

CUSTOMER SERVICE CASHIER WORK AT WANAAG RESTAURANT 8/9/2022 TO 12/12/2023

• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered product questions using knowledge of sales and store promotions.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Utilized POS system to handle customer cash and credit card transactions.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Redeemed coupons to discount purchases.

HOUSEKEEPING ROOM ATTENDANT AT SANDMAN HOTEL 4/2/2024 TO 29/7/2024

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Restocked room supplies such as facial tissues for personal touch with every job.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.