NAIMA BUKURA
Mississauga,ON
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Catering services limited
Mississauga, Ontario
02.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Production Worker
Maxima
Toronto, Ontario
03.2022 - 01.2023
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
- Followed safety protocols while operating machines and equipment.
- Troubleshot technical issues that arose during assembly process.
- Monitored production line operations to ensure efficiency and accuracy.
- Reported any issues to supervisor immediately for resolution.
- Identified defective parts or components and removed them from production line.
- Verified accuracy of finished products against work orders or blueprints.
- Conducted routine maintenance checks on all machinery used in the production line.
- Cleaned up work area at end of shift to maintain safe working environment.
- Organized storage areas for efficient retrieval of items when needed.
Customer Service Cashier
Diins electronic ltd
Toronto, Ontario
06.2021 - 04.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and others.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Education
High School Diploma -
KAJIADO HILLS HIGHSCHOOL
KAJIADO02-2008
Skills
- Product Merchandising
- Cash Handling
- Merchandise Restocking
- Customer Service
- Math Skills Development
- Basic Math Skills
- Schedule Management
- Appointment Scheduling
- Scheduling
- Product Knowledge
- Data Entry
- Call Management
VOLUNTEER EXPSRIENCE
sheridan villa long term care
-receptionist at this senior home answering phone calls
-book tours ans accepting depositsto trust funds
-work on online database in entering new informations.
frontier day care
VOLUNTEER; toronto ontario
-tutor children after school with home work and acadamic difficulties
- read to the group todlers
-taking children for a walk
References
References available upon request.
Timeline
Customer Service Representative
Catering services limited
02.2023 - 12.2023
Production Worker
Maxima
03.2022 - 01.2023
Customer Service Cashier
Diins electronic ltd
06.2021 - 04.2022
High School Diploma -
KAJIADO HILLS HIGHSCHOOL
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