Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Naima Abou El Anouar

Moncton,Nouveau-Brunswick

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Settlement Counsellor Settlement Counsellor

MAGMA-AMGM
04.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Coach

Dell Technologies
08.2021 - 01.2023
  • Increased sales performance by implementing tailored coaching strategies for individual team members.
  • Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
  • Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
  • Developed customized coaching plans, addressing specific skill gaps and needs within the sales force.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed and implemented successful onboarding program.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Designed and delivered web-based, self-directed learning materials.
  • Developed lesson plans, instructional materials and written practice tests for Sales, business and soft Skills training courses.
  • Trained and mentored 10 new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided coaching and mentoring to employees.
  • Designed and implemented sales training program and documentation.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.
  • Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
  • Introduced creative incentives programs designed to motivate employees while also rewarding their hard work.
  • Revamped outdated sales scripts, resulting in higher quality interactions with prospects during cold calls or followups.
  • Championed a culture of openness, facilitating transparent communication channels between management levels and staff members.
  • Collaborated with cross-functional departments to optimize overall business strategies and ensure alignment between objectives.
  • Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.

Project Manager

Dell Technologies
07.2018 - 07.2021
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Prepared and submitted project invoices for review and approval.
  • Developed and implemented strategic project plans to meet business objectives.
  • Managed projects from procurement to commission.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.

Senior Key Account Manager

Dell Technolgies
06.2013 - 08.2016
  • Increased client retention by developing and implementing customized account management strategies.
  • Strengthened relationships with key clients through regular communication and proactive problemsolving.
  • Mentored junior team members in effective account management techniques, contributing to their professional development.
  • Balanced competing priorities while managing multiple accounts simultaneously, delivering consistently high-quality results.
  • Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
  • Built and maintained strong client relationships to drive business growth.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Developed and delivered presentations to key customers to position products and services.
  • Supported sales and reporting for large and medium-sized accounts.
  • Analyzed key competitors to respond to competitive threats.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Quoted prices, credit terms and other bid specifications.
  • Developed, maintained and utilized diverse client base.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Presented professional image consistent with company's brand values.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Stayed current on company offerings and industry trends.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to event marketing, sales and brand promotion.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
  • Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.
  • Developed comprehensive account plans for strategic growth, aligning with overall company objectives.
  • Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
  • Managed a diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
  • Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
  • Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
  • Coordinated cross-functional teams on client projects, ensuring seamless execution from inception to completion.
  • Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
  • Monitored industry trends to stay ahead of competitors, offering relevant solutions to customers'' needs.

Sales B to C For Healthcare Insurances

B2b Services
09.2008 - 05.2013
  • Increased policy sales by implementing innovative marketing strategies and providing exceptional customer service.
  • Developed and maintained strong relationships with clients, resulting in a high level of retention and referrals.
  • Expanded the client base through targeted prospecting efforts and strategic networking events.
  • Led a successful sales team by providing ongoing training, support, and performance evaluations.
  • Conducted comprehensive risk assessments for potential clients, ensuring proper coverage levels were recommended and implemented.
  • Implemented regular follow-up procedures with clients to maintain open lines of communication and ensure satisfaction with their policies.
  • Enhanced the agency''s reputation within the insurance industry by delivering exceptional results, maintaining a high level of professionalism, and adhering to ethical business practices.
  • Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
  • Cultivated mutually beneficial client relationships through telephone calls and meetings.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Education

Specialized Health Technician- Midwifery Field - Health Sciences

Paramedical School
Poitiers-France

PCEM1-PCEM2 - Medical Care

Faculte De Medecine Et De Pharmacie
Poitiers-France

Life Coach Certificate - Counselling Psychology

Rhodes Welness College
Vancouver, BC
06.2024

High School Diploma -

Lycee Ibn Khaldoun
Morocco

Skills

  • Sales Coaching:

Sales Training and Development
Motivational Leadership
Individual and Team Performance Improvement
Feedback and Performance Evaluation
Sales Process Optimization
Goal Setting and Achievement

  • Project Management:

Project Planning and Execution
Scope Definition and Management
Risk Assessment and Mitigation
Stakeholder Engagement and Communication
Budgeting and Resource Allocation
Quality Management
Change Management
Time Management and Scheduling

  • Communication Skills:

Clear and Effective Communication
Stakeholder Collaboration
Presentation Skills
Team Coordination

  • Analytical Skills:

Data Analysis for Sales Trends and Project Metrics
Problem-Solving and Decision-Making
Critical Thinking in Project Planning and Sales Strategies

  • Adaptability:

Flexibility to Navigate Sales Challenges and Project Changes
Adjusting Coaching Techniques Based on Sales Team Needs
Adapting Project Plans to Dynamic Environments

  • Leadership:

Leading Sales Teams to Meet Targets
Project Team Leadership
Inspiring and Motivating Teams for Success

  • Technology Proficiency:

Familiarity with Sales Tools and CRM Systems
Project Management Software Competence

  • Customer Focus:

Customer Needs in Sales Strategies
Ensuring Projects Align with Customer Expectations

  • Collaboration:

Cross-functional Collaboration between Sales and Project Teams
Building Strong Interdepartmental Relationships

  • Continuous Improvement:

to Ongoing Learning and Professional Development
Iterative Improvement in Sales Strategies and Project Management Processes

Accomplishments

  • Best team player Award 2017
  • 120% Overachievement Award 2018
  • CNPs Champion 2019
  • Top Performer Award 2023


Languages

English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual

References

References available upon request.

Timeline

Settlement Counsellor Settlement Counsellor

MAGMA-AMGM
04.2023 - Current

Sales Coach

Dell Technologies
08.2021 - 01.2023

Project Manager

Dell Technologies
07.2018 - 07.2021

Senior Key Account Manager

Dell Technolgies
06.2013 - 08.2016

Sales B to C For Healthcare Insurances

B2b Services
09.2008 - 05.2013

Specialized Health Technician- Midwifery Field - Health Sciences

Paramedical School

PCEM1-PCEM2 - Medical Care

Faculte De Medecine Et De Pharmacie

Life Coach Certificate - Counselling Psychology

Rhodes Welness College

High School Diploma -

Lycee Ibn Khaldoun

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Naima Abou El Anouar