Nailia Evans

• Coordinate staffing needs across multiple sites, overseeing call-outs and shift assignments.
• Ensure timely updates to management regarding replacement staff and available vacancies.
• Perform administrative tasks, including meticulous filing and adherence to data storage protocols within our electronic database."

• Reviewed and verified employee timecards for accuracy.
• Maintained accurate records of all staff members in database systems.
• Utilized staffing software to track employee availability, shifts, and time-off requests.
• Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
• Coordinated staffing schedules to ensure optimal coverage across multiple departments.
• Provided support for payroll processing by verifying hours worked and resolving discrepancies.

Responsible for:

• Assisting tax partners with administrative tasks as needed.
• The assembly and filing of personal and corporate T1/T2 documents using softwares such as XCM, Tax prep, CCH and Case ware.
• Composing correspondence, reports and meeting notes.
• Organizing both physical and digital files and updated reports to coordinate project materials.
• Responding to customer issues to provide immediate resolution and improve retention.
• Responding effectively to sensitive inquiries or complaints.
• Maintaining accurate department and customer records.
• Answering phone calls and emails to provide information, resulting in effective business correspondence.
• Assisting with daily bank deposits.
• Preparing customer invoices.

Responsible for:

• Tracking payments received.
• Applying data to vendor receivables.
• Responding to customer enquires over the phone and by email.
• Performing collections calls to customer in arrears.
• The gathering, organizing, analyzing and compiling of information to create documents and reports.
• Office event planning.
• The distribution of company wide communication/newsletters.
• Management and maintenance of office supply.
• Sales order entry processing.
• Monthly company expense report management.
• Front desk reception coverage.
  

Responsible for:

• Front desk reception.
• New employee phone screens.
• Management and maintenance of office supplies.
• Responding to employee and customer inquiries by phone and by email.
• Security uniform preparation and distribution.

Responsible for:

• Monitoring the inventory counters and counting process.
• Ensuring all customer requirements are met during and after the count.

Responsible for:

• Applying audit approach, including the application of applicable auditing standards and firm audit methodology on specifically assigned areas of the audit.