Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nailah Dada Mullack

Surrey,Canada

Summary

  • Food safe
  • O-Level certificate (Cambridge International Examination)
  • Successfully completed Grade 12 (Lord Tweedsmuir Secondary School)
  • Food Safe level 1 Certification
  • Multilingual: English, French and Creole

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Administration Department (Voluntary Work)

Plastic Industry
11.2008 - Jan
  • Filing, wrapping end of year gifts, photocopying, sending faxes, preparing correspondence for dispatch and attending phone calls.
  • Managed time efficiently in order to complete all tasks within deadlines.

Sale associate & Auxiliary cashier

Zara
09.2021 - Current
  • Deliver a high level of customer service
  • Demonstration passion about the latest fashion trend
  • Replenish the floor
  • Adhere to all health and safety procedures
  • Support other store functions when needed.
  • Worked varied hours to meet seasonal and business needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Troubleshoot and escalate issues with cash registers and other equipment.
  • Maintain schedule for cashiers and ensure coverage during all shifts.
  • Serve as backup for any cashiers calling out.

Team member

Tim Hortons
06.2014 - 09.2021
  • Store front: greet customer, take accurate order, upsell
  • Drive through associates: prepare beverages, take order, cashier, runner
  • Associate: Prepare food, keep store clean and sanitized.

Café Training

Lord Tweedsmuir Secondary School
09.2013 - 01.2014
  • Assist in Preparation of food and service.

Data Entry Operator

Plastic Industry
01.2010 - 01.2011
  • Manually entered data into computer system; credit notes, invoices and purchase orders
  • Demonstrated accuracy and attention to detail while entering vast volumes of data
  • Proven team player; able to work well and support fellow team members
  • Consistent, reliable and punctual.

Education

High School Diploma -

Lord Tweedsmuir
Surrey, BC
06.2014

Skills

  • Able to effectively communicate in courteous professional manner with management, colleagues and customers
  • Organized, attention to detail, able to work with minimum supervision
  • Proven multi-tasker as highlighted in supervisor’s and manager’s evaluation
  • Competent to work in fast-paced environment
  • Good team spirit
  • Conceive and reinforce friendly rapport with guests
  • Ability to learn a task quickly and become self-directed
  • Create awareness during campaigns: camp day, funds for BC Children hospital
  • Multitasking Abilities
  • Ability to learn a task quickly and become self-directed
  • Create awareness during campaigns: camp day, funds for BC Children hospital
  • Multitasking Abilities
  • Register Opening and Closing
  • Store Policies and Procedures
  • Merchandising and Display
  • Cash Drawer Management
  • Sales floor organization
  • Team Supervision

Languages

English
Native or Bilingual

Timeline

Sale associate & Auxiliary cashier

Zara
09.2021 - Current

Team member

Tim Hortons
06.2014 - 09.2021

Café Training

Lord Tweedsmuir Secondary School
09.2013 - 01.2014

Data Entry Operator

Plastic Industry
01.2010 - 01.2011

Administration Department (Voluntary Work)

Plastic Industry
11.2008 - Jan

High School Diploma -

Lord Tweedsmuir

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Nailah Dada Mullack