Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Naila Mohammad

Mississauga,Canada

Summary


Professional with strong organizational skills and experience in administrative support. Adept at managing schedules, coordinating tasks, and ensuring efficient office operations. Known for fostering team collaboration and delivering consistent results. Excellent communication skills, adaptability, and attention to detail make reliable asset in dynamic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager's Assistant

Laura Canada
01.2024 - 10.2024
  • Ran errands to support daily needs of management.
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Responded to and directed incoming calls and other communication.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Strong organizational skills with attention to detail.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Client Service Representative

SCHLEGEL VILLAGES ERIN MEADOWS LTC.
10.2022 - 06.2024
  • Greeting staff, residents and visitors
  • Complete COVID-19 screening questions with all individuals entering the building
  • Ensuring all individuals entering the building are wearing masks or handing out masks as necessary
  • Ensuring all individuals use hand sanitizer prior to entering building
  • Other duties as assigned by Supervisor
  • Ability to communicate clearly
  • Ability to work with little supervision
  • Ability to establish and maintain effective working relationships with patients, employees, and the public
  • Ability to work physically enduring shifts
  • Make necessary changes, perform collection of nasal swabs
  • Wear PPE and practice hand hygiene throughout the day
  • Become familiar with our proprietary Information Systems to ensure appropriate documentation accompanies the specimen collection process
  • Perform nasal swab collection for COVID-19 testing
  • Documenting, copying and scanning patient information
  • Properly storing biohazard specimen after collection
  • Screening patents for COVID, sanitizing, disinfecting, or cleaning procedures in place
  • Coordinate transport of specimens to predetermined lab
  • Coordinate and work closely with medical information department to check in results and report back to the client as needed
  • Full PPE will be provided to each employee for protection
  • All staff will have PPE provided onsite which includes a face mask, a face shield, a gown and gloves

Office Assistant

Schlegel Systems
06.2021 - 04.2022
  • Answered and managed incoming calls and email
  • Greet and welcome guests as soon as they arrive at the office.
  • Direct visitors to the appropriate person or department.
  • Excellent customer service skills.
  • Strong phone etiquette skills.
  • Ability to multitask in a fast paced environment.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Medical Office Assistant Intern

Credit Valley Health Clinic
05.2019 - 01.2020
  • Greeted patients, visitors and staff, directing them to appropriate personnel and rooms, providing assistance as required
  • Registered patients, confirming and validating information using OSCAR and Indivicare
  • Provided reception and clerical support for 3-4 physicians
  • Sorted and distributed incoming mail and other materials
  • Prepared and updated patient charts with lab reports, test results and other patient information
  • Cleaned and sterilized instruments and disposed of contaminated supplies
  • Organized and prepared charts for the doctors on site
  • Performed clinical work, taking pulse, blood pressure, weight, height, blood sugar level and PAP
  • Stock supplies and clean equipment and utensils as per universal precautions
  • Communicate effectively with patients to understand their concerns and needs
  • Received, sorted and evaluated daily mail and faxes

Nutrition Assistant

Brampton Nutrition Center
01.2018 - 02.2019
  • Welcome patients, visitors and staff, directing them to appropriate personnel and rooms, providing assistance as required
  • Registered patients, confirming and validating information
  • Prepared and updated patient charts, test results and other patient information
  • Communicate effectively with patients to understand their concerns and needs
  • Selected foods appropriate for individual patients dietary needs
  • Developed diets to meet nutritional requirements for people with special conditions
  • Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake
  • Planned menus and ordered specific foods to meet medical restrictions
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management

Assistant Store Manager

Food Store
01.2015 - 01.2018
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Handled scheduling for store shifts to achieve adequate staffing
  • Handled complaints from customers by empathetically listening, recording details and offering solutions
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales
  • Reviewed inventory and sales records to prepare reports for management and budget departments
  • Answered customer questions and addressed problems and complaints in person and via phone
  • Assisted customers, answered questions and resolved problems for stellar customer service

Education

Diploma - Medical Office Assistant

Trios College
Mississauga, ON
05.2019

B.A - Psychology

08.2005

Skills

  • Expert knowledge and ability in written communication
  • Strong time management, prioritizing task and meeting deadlines
  • Ability to speak different languages (English, Urdu, hindi, Punjabi, Arabic basic)
  • Excellent verbal communication skill
  • MS Office(Word, Power Point, Excel and outlook)
  • Friendly,courteous and sympathetic when it comes to working with clients
  • Time management
  • Verbal communication
  • Composure under pressure
  • Organization
  • Emergency response
  • Workflow management
  • Reporting
  • Technical proficiency
  • Service knowledge
  • Office administration
  • Decision-making support
  • Maintaining confidentiality
  • Customer relationship management (CRM)

Languages

English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Elementary

Certification

  • Customer Service Specialist (CSS) Certification – HDI.
  • Medical Office Assistant.
  • Recognition Award MMS consulting.
  • Emergency First Aid training CPR C.
  • Phlebotomy Workshop.

Timeline

Manager's Assistant

Laura Canada
01.2024 - 10.2024

Client Service Representative

SCHLEGEL VILLAGES ERIN MEADOWS LTC.
10.2022 - 06.2024

Office Assistant

Schlegel Systems
06.2021 - 04.2022

Medical Office Assistant Intern

Credit Valley Health Clinic
05.2019 - 01.2020

Nutrition Assistant

Brampton Nutrition Center
01.2018 - 02.2019

Assistant Store Manager

Food Store
01.2015 - 01.2018

B.A - Psychology

Diploma - Medical Office Assistant

Trios College

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