Lorranie Arenas
Los Angeles
Summary
Dynamic professional with extensive experience at Ukay Delivery Service, excelling in call handling and customer service. Proven ability to manage office supplies and maintain accurate records, ensuring operational efficiency. Skilled in conflict resolution and effective communication, consistently delivering exceptional support to diverse clients and enhancing overall service quality.
Overview
11
11
years of professional experience
Work History
Receptionist
Ukay Delivery Service
Los Angeles
05.2021 - 12.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed payments and updated accounts to reflect balance changes.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Voucher Specialist
Mother Nutritional Specialist
Los Angeles
06.2013 - 08.2018
- Client Assistance:Help mothers and their families understand and enroll in nutrition voucher programs (like WIC).
Provide information about eligible foods and resources.
Answer questions and address concerns related to the program.
Voucher Management:Process and verify nutrition vouchers.
Ensure accurate record-keeping and data entry.
Assist with voucher distribution and reconciliation.
Nutrition Education and Counseling:Provide guidance on healthy eating patterns, breastfeeding, and infant feeding practices.
Conduct individual or group counseling sessions.
Refer clients to other relevant services (e.g., healthcare providers, social support).
Program Compliance:Adhere to program guidelines and regulations.
Maintain accurate and up-to-date records.
Participate in program training and development activities.
Customer Service:Provide friendly and helpful customer service to program participants.
Address inquiries and resolve issues in a timely manner.Skills and Qualifications:Good communication and interpersonal skills.
Ability to work effectively with diverse populations.
Knowledge of nutrition principles and infant feeding practices.
Computer proficiency and data entry skills.
Experience in customer service or a related field is a plus.
Education
High School Diploma -
South East High School
South Gate, CA06-2012
Skills
- Call handling
- Office supply management
- Payment processing
- Data entry
- Mail distribution
- Customer service
- Record keeping
- Inventory management
- Conflict resolution
- Time management
- Effective communication
- Team collaboration
- Organizational skills
- Scheduling
- Front desk operations
- Documentation and reporting
- Telephone skills
- Tech-Savvy
- Professional and polished presentation
- Mail handling
Timeline
Receptionist
Ukay Delivery Service
05.2021 - 12.2023
Voucher Specialist
Mother Nutritional Specialist
06.2013 - 08.2018
High School Diploma -
South East High School