Naila Ashfaque
Burlington,ON
Summary
Dedicated Operations Specialist with 12+ years supporting Commercial Doc Prep team, 5+ years supporting Doc Vetting team and 1 year supporting Liability team. Proven ability to mentor new hires and trainees ensuring adherence to policies and RBC's commitment to excellence.
Overview
35
35
years of professional experience
Work History
Business Resource Specialist
Royal Bank of Canada
Toronto, ON
05.2010 - Current
- 14+ years of experience supporting Commercial Financial Services Doc Prep and Commercial Financial Services Doc Vet AOF teams, with extensive expertise in complex document vetting, documentation gap identification and adherence to departmental standards.
- Partner closely with Doc Prep and Vetting teams to review complex documentation, identify knowledge or process gaps, assess downstream impacts and help drive operational integrity.
- Apply strong attention to detail to identify and assess documentation errors against established policies/procedures and assess root cause to support accurate and effective resolution.
- Collaborate effectively across Commercial Banking, Doc Prep, Vetting, Liability and AOF teams, serving as a trusted resource for complex processes and documentation questions.
- Known for exceptional coaching and mentoring skills, consistently training new hires and team members on complex documentation requirements.
- Recognized for tailored coaching to agents based on identified errors, equipping them with job aids, process guidance and verbiage to help elevate their performance and uphold RBC's commitment to excellence.
Administrative Assistant
BDG Canada
Mississauga, ON
10.2009 - 12.2009
- Prepared monthly expense and purchasing reports for various clients.
- Exhibited meticulous attention to detail while managing multiple tasks.
Branch Manager
Habib Bank Ltd.
Dubai, UAE
11.2006 - 07.2009
- Supervised retail branch operations including Account Openings, Remittances, Fixed Deposits, Cash and Collections.
- Supervised and coached branch employees while maintaining strong customer service standards.
- Conducted branch audit and maintained operational controls.
- Prepared and submitted monthly regulatory reports to Head Office and Tax Authorities.
Operations Manager
Oman International Bank
Karachi, Pakistan
03.1996 - 07.2006
- Supervised retail branch operations including Account Openings, Incoming and Outgoing Remittances, Fixed Deposits, and Cash and Clearing.
- Authorized transactions and reviewed operational activities for accuracy and compliance.
- Ensured timely and accurate reporting to Central Bank and other Statutory Departments.
- Supported staff and branch operations through guidance, supervision, and issue resolution.
- Provided operational support to the Accounts and Payroll Department.
Operations Officer
ANZ Grindlays Bank
Karachi, Pakistan
04.1991 - 03.1996
- Progressed from new entrant to Officer in Charge, overseeing cash and teller operations to ensure efficient service delivery.
- Supervised account opening and managed incoming and outgoing remittances alongside fixed and term deposits to maintain operational integrity.
Education
Bachelor of Commerce -
University of Karachi
06-1998
Emirates Institute of Banking & Financial Studies
DubaiSkills
- Complex document vetting
- Cross-functional collaboration
- Attention to detail
- Team collaboration
- Synergy, Odyssey, OLBB
- Coaching and Mentorship
- Issue Resolution
Timeline
Business Resource Specialist
Royal Bank of Canada
05.2010 - Current
Administrative Assistant
BDG Canada
10.2009 - 12.2009
Branch Manager
Habib Bank Ltd.
11.2006 - 07.2009
Operations Manager
Oman International Bank
03.1996 - 07.2006
Operations Officer
ANZ Grindlays Bank
04.1991 - 03.1996
Bachelor of Commerce -
University of Karachi
Emirates Institute of Banking & Financial Studies