Naila Aftab
Montreal,QC
Summary
Dynamic beauty professional with proven expertise in eyebrow shaping and exceptional customer service, honed at Maheen's Beauty Salon. Skilled in hygiene and sanitation, I've significantly enhanced client satisfaction and loyalty through meticulous attention to detail and effective problem-solving. Excelled in a fast-paced environment, consistently delivering personalized beauty solutions and fostering repeat business.
Overview
2
2
years of professional experience
Work History
Eyebrow Threader
Maheen's Beauty Salon
Rawalpindi, Islamabad
01.2019 - 05.2020
- Cleaned and sanitized work area between clients to ensure hygienic conditions.
- Updated customer profiles accurately after every visit.
- Provided waxing, tweezing, threading and other services to create desired eyebrow shapes.
- Ensured all tools used were properly sterilized before use on each customer.
- Kept workstations clean and sanitized.
- Demonstrated excellent customer service skills by providing individualized attention to each client.
- Resolved customer complaints in an effective manner.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Assisted customers with selecting the right eyebrow shape for their face.
- Explained techniques and processes of eyebrow threading to customers in a professional manner.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Waxing Specialist
Maheen's Beauty Salon
Rawalpindi, Islamabad
01.2019 - 05.2020
- Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Assisted in maintaining inventory of products used for waxing services.
- Sanitized equipment between each client use.
- Examined clients' skin condition prior to providing waxing services.
- Adhered to safety protocols while administering waxing treatments.
- Advised customers on proper skin care techniques and products to enhance their experience.
- Inventoried, made repeat orders and stocked treatment rooms.
Assistant Makeup Artist
RW Signature Salon
Rawalpindi, Islamabad
03.2018 - 11.2018
- Organized and maintained makeup station for each client, ensuring all products were in good condition.
- Matched foundation and concealer perfectly to various skin tones and types.
- Assisted lead makeup artist with complex designs and techniques.
- Managed makeup inventory, ordering products as needed while staying within budget.
- Adapted quickly to last-minute changes in client requests or creative direction.
- Provided makeup services for weddings, proms and other special events.
- Cleansed skin in preparation for makeup application.
- Provided advice on the selection of appropriate makeup colors based on skin tone, eye color.
Hairstylist
RW Signature Salon
Rawalpindi, Islamabad
03.2018 - 11.2018
- Provided assistance with hairstyling services, such as shampooing, blow drying, and coloring.
- Used curlers, straightening tools, rollers and curling irons to press and curl hair.
- Combed, brushed and sprayed hair or wigs to set style.
- Scheduled customers for various salon services, manicures and hairstyling and made suggestions for additional services.
- Adhered to safety protocols while performing hairstyling services.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Education
Graduate Certificate - Bachelor of Commerce (B.COM)
Harvard College of Commerce And Sciences
Pakistan08-2019
Skills
- Eyebrow shaping
- Problem-solving
- Attention to detail
- Customer service
- Hygiene and sanitation
- Strong communication skills
- Cleaning procedures
- Supply restocking
Affiliations
- Photography
- Gardening
- Reading books
- Social media content for new beauty techniques
- Travelling
Languages
Urdu
Native/ Bilingual
Hindi
Full Professional
English
Full Professional
French
Elementary
Timeline
Eyebrow Threader
Maheen's Beauty Salon
01.2019 - 05.2020
Waxing Specialist
Maheen's Beauty Salon
01.2019 - 05.2020
Assistant Makeup Artist
RW Signature Salon
03.2018 - 11.2018
Hairstylist
RW Signature Salon
03.2018 - 11.2018
Graduate Certificate - Bachelor of Commerce (B.COM)
Harvard College of Commerce And Sciences
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