Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NAILA AFTAB

Montreal,QC

Summary

Proven problem-solver and efficient team collaborator, I excelled at Tech Tone Private Limited by enhancing customer satisfaction and streamlining call processes. Skilled in product organization and maintaining warehouse safety, I adeptly managed high call volumes and complex issues, fostering brand loyalty and boosting productivity without compromising attention to detail.

Overview

5
5
years of professional experience

Work History

Packer

3 Way Movers & Packers
02.2021 - 12.2021

Package Handler

Pakistan Logistic Packer and Movers
01.2020 - 10.2020

Call Center Representative

Tech Tone Private Limited
03.2017 - 01.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Identified upselling opportunities to increase revenue generation.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Education

Bachelor Of Commerce ( B.COM ) - Accounting And Finance

Harvard College Of Commerce & Sciences
Pakistan, Islamabad
07.2019

Skills

  • Packing boxes
  • Product Packaging
  • Warehouse Safety
  • Labeling
  • Box Building
  • Weighing and Measuring
  • Barcode Scanners
  • Product Organization
  • Attention to Detail
  • Flexible and Adaptable
  • Work Well Under Pressure
  • Team Collaboration
  • Problem-Solving
  • Critical Thinking
  • Basic Mathematics

Languages

English
Full Professional
Urdu
Native or Bilingual
Hindi
Professional Working
French
Elementary
Turkish
Elementary

Timeline

Packer

3 Way Movers & Packers
02.2021 - 12.2021

Package Handler

Pakistan Logistic Packer and Movers
01.2020 - 10.2020

Call Center Representative

Tech Tone Private Limited
03.2017 - 01.2018

Bachelor Of Commerce ( B.COM ) - Accounting And Finance

Harvard College Of Commerce & Sciences

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NAILA AFTAB