Naiha Dhir
Burnaby,British Columbia
Summary
Organized and dependable candidate with a strong passion for working with children. Successful at managing multiple priorities with a positive attitude and a commitment to creating a nurturing and supportive environment. Demonstrates a willingness to take on added responsibilities and enhance the well-being and development of children. Eager to contribute to a team that values child growth and learning.
Overview
14
14
years of professional experience
Work History
Art Instructor
Neighborhood Art Studios
07.2022 - Current
- Planned and executed activities to promote skill and talent development.
- Provided extra help and support to offer additional support to struggling students and encourage success in their projects
- Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
- Communicated with parents to maintain regular communication about student progress and any concerns.
- Created supportive and inclusive learning environments to foster positive classrooms that support student growth and learning.
- Treated art class like art therapy to help students express themselves, reduce stress, and improve emotional well-being.
- Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
- Incorporated student interests and experiences to make learning relevant and meaningful.
- Enhanced student creativity by implementing diverse art techniques and mediums in lessons.
Concierge Advisor
Aritzia Head Office
04.2023 - 07.2023
- Enhanced guest satisfaction by providing personalized assistance and efficiently addressing inquiries.
- Utilized advanced problem-solving skills in handling unique situations and complex requests from various clients.
- Aided clients by addressing their needs and concerns while delivering excellent customer service.
- Suggesting and selling products tailored to meet clients needs.
- Collaborating with others to ensure business goals are met.
- Maintained detailed case notes of client interactions to enhance personalization in future engagements.
- Responsibility of making accommodations as I see fit for each client's situation.
Classroom Volunteer
Surrey School District
05.2022 - 06.2022
- Made copies to assist teacher in preparing future lessons.
- Prepared materials for class activities and art projects.
- Coordinated with teacher to implement lesson plans and keep students on track.
- Facilitated small group sessions for targeted skill-building in reading, writing, and math.
- Took initiative to lead some projects.
- Teach students how to write their name.
- Assisted students in enhancing friendship and social skills.
- Managed and resolved student conflicts.
Office Assistant
Radar Immingration Inc.
04.2020 - 04.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contributed to the completion of various applications and paperwork pertaining to immigration.
Volunteer
Children's Hospital
11.2010 - 11.2020
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Collaborated on coordinating various fundraising initiatives targeting both children and elegant galas.
- Demonstrated excellent communication abilities while interacting with various parties involved in fundraiser events such as children, parents, management staff, and team members for enhanced operational efficiency.
- Provided instruction in arts and crafts to children during events, both one on one and in group settings.
Customer Service Representative
Canadian Tire
11.2017 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Representative
Winners & HomeSense
06.2017 - 11.2017
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup in various departments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Performed cash register operations for various types of transactions, ensuring high levels of accuracy.
Education
Bachelor of Arts - Psychology
Simon Fraser University
Burnaby, BC06.2023
Skills
- Inclusive
- Responsible and Reliable
- Detail-oriented
- Empathy
- Compassion
- Adaptability
- Teamwork
- Strong communication Skills
Languages
English
Native or Bilingual
Punjabi
Professional Working
American Sign Language
Elementary
Timeline
Concierge Advisor
Aritzia Head Office
04.2023 - 07.2023
Art Instructor
Neighborhood Art Studios
07.2022 - Current
Classroom Volunteer
Surrey School District
05.2022 - 06.2022
Office Assistant
Radar Immingration Inc.
04.2020 - 04.2021
Customer Service Representative
Canadian Tire
11.2017 - 03.2020
Customer Service Representative
Winners & HomeSense
06.2017 - 11.2017
Volunteer
Children's Hospital
11.2010 - 11.2020
Bachelor of Arts - Psychology
Simon Fraser University
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