Nai Rodriguez

-Provided friendly customer service, addressing inquiries and resolving issues promptly.

- Inventory management of my station area for opening and closing.

- Fast pace environment; able to maintain a clean area and be attentive to each station ( bar, register)

- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

- Promote loyal customer base by remembering regulars orders and preferences

- Ran the establishment with another coworker daily, allowing me the privilege of closing the store, closing register, restocking, taking inventory and load.

- Maintained cleanliness and organization of workstations.

- Provided excellent customer service, addressing inquiries and concerns

- Collaborated with team members to optimize workflow during peak hours

- Addressed and resolved customer complaints in polite and professional manner.

- Monitored inventory levels to ensure availability of food and beverage items during peak times.

- Led team efforts during extreme rushes , ensuring smooth operations and guest engagement.

- Delivered exceptional service even under high pressure situations

- Helped aid customers with questions regarding their seasonal passes; allowing me to fix and resolve their issues.