Nahum Jimenez
Winnipeg,MB
Summary
System Administrator with a proven track record in IT, showcasing expertise in Microsoft 365 administration and leading successful project implementations. Known for exceptional communication skills and a strategic approach to network security, consistently achieving high customer satisfaction and system efficiency.
Overview
11
11
years of professional experience
Work History
System Administrator
Evident IT
2024.04 - Current
- Administrated Microsoft 365 platforms. (Azure, SharePoint, Intune)
- Designed cloud computing solutions.
- Scoped and led projects implementations.
- Performed reviews of infrastructure to provide solutions.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Designed scalable network architecture capable of handling future growth without compromising current performance levels.
- Administrated Virtualized servers.
- Maintained SSL certificates.
- Provided second level of support for users and techs.
- Designed and implemented security policies.
- Implemented Autopilot profiles.
- Managed email and email migrations.
T2 Engineer
Seerx Technologies
2021.01 - 2024.03
- Administrated domain and its components.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Managed security policies.
- Administrated Azure environments.
- Maintained and supported Microsoft 365(Exchange, SharePoint, Teams, OneDrive)
- Provided support to users using Windows, Linux and MacOS.
- Supported LOB apps (ex. QuickBooks, Sage, Profile, and others)
- Configured and maintained network devices, including brands like Cisco, HP, TP Link, and Ubiquiti.
- Maintained DNS and SSL records up to date.
- Configured and maintained firewalls (SonicWall).
- Provided support to end users.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Network Operation Center Engineer
Wind Telecom
2014.01 - 2019.11
- Streamlined incident response processes, leading to faster resolution times and minimized business impact.
- Improved overall system efficiency with proactive troubleshooting and problem-solving techniques.
- Supported disaster recovery efforts, ensuring minimal data loss and quick resumption of services during unplanned outages.
- Collaborated with other IT professionals to implement best practices for network security and compliance initiatives.
- Led the NOC staff.
- Configured, maintained and troubleshooted network devices (Cisco) and security policies.
- Monitored and managed RF devices.
- Maintained high writing skills to notify about outages to administration.
- Administrated VOIP systems.
- Monitored fiber optic connections.
- Provided first level os support for Internet issues.
Education
Certificate - Networking And Computing.
Manitoba Institute of Trades And Technology
Winnipeg, MB12.2020
Bachelor of Science - Network And Telecommunications Engineering Technology
UNIBE
Santo Domingo11.2016
Advanced Diploma - Networking
ITLA
Santo Domingo06.2014
Skills
- Microsoft 365 administration.
- Network setup and toubleshooting.
- Virtualization
- Data management.
- Windows administration (Server and desktop)
- User Management
- Project scoping.
- Security implementation.
Languages
English
Spanish
Timeline
System Administrator
Evident IT
2024.04 - Current
T2 Engineer
Seerx Technologies
2021.01 - 2024.03
Network Operation Center Engineer
Wind Telecom
2014.01 - 2019.11
Certificate - Networking And Computing.
Manitoba Institute of Trades And Technology
Bachelor of Science - Network And Telecommunications Engineering Technology
UNIBE
Advanced Diploma - Networking
ITLA
Similar Profiles
Keya MitraKeya Mitra
Associate Software Engineer at Evident ITAssociate Software Engineer at Evident IT
Maria Sorina BibiricaMaria Sorina Bibirica
Assistant Manager at Evident Natural Smile SRLAssistant Manager at Evident Natural Smile SRL
Justin OsuchJustin Osuch
Hardware and Server Technician III at EvidentHardware and Server Technician III at Evident