Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nahom Wodajo

Toronto,ON

Summary

A results-driven professional with a proven track record of excellence in customer service and operational support. Proficient in managing incoming calls, emails, and daily inquiries, capable of assuming managerial responsibilities when necessary. Experienced in collaboration across departments & teams with leadership to ensure uninterrupted workflow and deliver exceptional service. Known for a passion for customer satisfaction, exceptional multitasking abilities, and unwavering attention to detail. Eager to contribute expertise in the pursuit of excellence in a dynamic and demanding role.


Overview

9
9
years of professional experience

Work History

Sales Representative

Parts Town
10.2022 - Current
  • Responsible for maintaining an Excel-based content calendar, including wireframes for content placements across website.com and other.com properties, with a focus on investigating errors and optimization.
  • Engage in content authoring tasks, encompassing the creation of banners, pages, pricing updates, and other specified activities, with quality assurance checks conducted by the Channel Ops team.
  • Play a crucial role in resolving bugs identified during the briefing process, ensuring the seamless execution of content initiatives.
  • Collaborate in the creation of a comprehensive promo planning calendar, offering insights into promotions and pricing strategies, which serves as a valuable reference for business teams and Regional Site Merchandisers.
  • Provide guidance on the prioritization of promotions, particularly during key selling periods, to optimize promotional activities.

Funding Analyst

Simply Group Financial
07.2019 - 10.2022
  • Addressed and resolved incoming inquiries and requests from dealers and customers, covering a spectrum of topics such as security deposit queries, lease and loan account statements, release letters, address modifications, banking information updates, and payout concerns.
  • Handled the processing of documents and other assigned responsibilities, including but not limited to leases and loan transfers. This involved managing the necessary paperwork for transferring accounts to different names, processing contracts dispatching completed documents to dealerships, and inputting system updates based on document changes.
  • Managed requests for information, ensuring prompt execution of requested details to both customers and dealers.
  • Conducts outgoing calls, research activities, and follow-ups, focusing on leases & loans, resolution of payout issues, and any necessary calls to address inquiries or concerns.
  • Aids in the handling of all incoming customer mail and emails.
  • Undertakes other relevant duties as needed, with the aforementioned tasks serving as representative examples.

Sales Associate

Under Armour
08.2017 - 07.2019
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Demonstrated adaptability and versatility in managing shifting workloads and priorities.
  • Demonstrate discretion and make timely decisions in a time-sensitive environment in the absence of a manager.
  • Managed returns, exchanges and refunds in accordance with store policy
  • Solved customer challenges by offering relevant solutions.
  • Performed effectively in the self-directed work environment, managing day-to-day operations and decisions

Sales Associate

Farm Boy
04.2015 - 12.2018
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Set and achieved company-defined sales goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

BBA - Accounting And Finance

University Of Western Ontario
London, Ontario
2021

Skills

  • Customer Relationship Management (CRM) Software: Proficiency in using CRM tools such as Salesforce, HubSpot, or Zoho to manage customer interactions and information
  • Help Desk Software: Familiarity with help desk ticketing systems like Narvar, Freshdesk, or ServiceNow for tracking and resolving customer issues
  • Email Management: Efficiently handling customer inquiries and correspondence using email platforms like Outlook, Gmail, or Thunderbird
  • Phone Systems: Competence in using phone systems, including call routing, call forwarding, and voicemail features
  • SAP: Experience in utilizing SAP software to assist customers in purchasing needs and/or all other transactions
  • Microsoft Excel: Proficient in utilizing Microsoft Excel for data analysis and reporting to enhance operational efficiency

Timeline

Sales Representative

Parts Town
10.2022 - Current

Funding Analyst

Simply Group Financial
07.2019 - 10.2022

Sales Associate

Under Armour
08.2017 - 07.2019

Sales Associate

Farm Boy
04.2015 - 12.2018

BBA - Accounting And Finance

University Of Western Ontario

Similar Profiles

CREATE PROFILE
Nahom Wodajo