Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nahom Wale

Toronto,ON

Summary

Leadership-driven Loss Prevention Supervisor offering many years of experience in asset production and passionate drive for security and workplace integrity. Fantastic at influential communication and exceptionally knowledgeable about modern surveillance systems and procedures. Ready to bring passion and organization to a busy, high-demand workplace.

Overview

7
7
years of professional experience

Work History

Loss Prevention Supervisor

he Investigators Group
Toronto, Ontario
01.2020 - Current
  • Investigated all reported incidents of theft or fraud within assigned area of responsibility.
  • Enforced company policies relating to the detection, investigation, and resolution of suspicious activity.
  • Analyzed inventory discrepancies to identify potential areas of loss or shrinkage.
  • Maintained security systems, including surveillance cameras, access control systems, and alarm systems.
  • Reviewed incident reports from Loss Prevention Officers on a daily basis, documented findings, and took appropriate action when needed.
  • Monitored store operations to ensure compliance with Loss Prevention policies and procedures.
  • Performed periodic inspections to detect any signs of shoplifting or employee theft.
  • Supervised a team of Loss Prevention Officers in the prevention of theft and other criminal activities.
  • Responded immediately to emergency situations involving safety issues or suspected criminal activity.
  • Managed the collection, storage, review, analysis, dissemination, maintenance, destruction, retention of data, evidence related to incidents under investigation.
  • Created detailed reports summarizing investigations into incidents of loss or unauthorized activity.
  • Assisted in the development and implementation of training programs for Loss Prevention personnel.

Loss Prevention Officer

The Investigators Group
Toronto, Ontario
01.2018 - Current
  • Performed regular security audits to ensure policies are being followed correctly.
  • Implemented effective methods for deterring shoplifters from entering premises.
  • Participated in the development of operational strategies for reducing shrinkage levels.
  • Responded to alarms, emergency situations, and safety concerns in a timely manner.
  • Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
  • Ensured compliance with all local laws related to Loss Prevention.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.

Van Driver

Tool box
Toronto, Ontario
02.2022 - 09.2023
  • Conducted post-trip inspections of assigned vehicle upon completion of each job.
  • Assisted with loading and unloading of goods into vehicles using manual handling techniques.
  • Performed pre-trip inspections of assigned vehicle according to company policy.
  • Followed the most efficient route for each delivery in order to minimise fuel costs.
  • Drove long-distance routes to deliver packages on time.
  • Ensured all necessary documents were completed accurately prior to departure.
  • Monitored weather conditions throughout journeys, adjusting speed accordingly.
  • Inspected vehicle before each trip to ensure it was roadworthy and properly loaded.
  • Observed speed limits at all times while driving the van safely within legal requirements.
  • Reported any traffic violations or mechanical problems immediately to management.
  • Responded promptly and professionally to customer inquiries or complaints.
  • Loaded and unloaded cargo from vans in a safe and secure manner.
  • Coupled and uncoupled trailers, connected, and disconnected air and electrical lines and maintained and positioned fifth wheels.
  • Operated powered industrial forklifts and pallet jacks to load and unload trailers.
  • Mastered state, local and federal traffic laws and regulations, resulting in safe on-time deliveries and satisfied customers.
  • Contacted customers prior to delivery to coordinate delivery times.

Uber Partner

uber
Toronto, Ontario
07.2018 - 05.2022
  • Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
  • Maintained valid driver's license at all times according to state regulations.
  • Provided customer service by answering questions, providing recommendations, and responding to feedback.
  • Adhered to local driving laws while transporting passengers safely from point A to point B.
  • Updated profile information regularly including availability status and vehicle details.
  • Managed customer complaints professionally and courteously.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
  • Communicated regularly with Uber support staff regarding any issues that arose during trips.
  • Drove passengers from pick-up points to deliver to destination.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Resolved customer issues promptly and professionally, ensuring a positive experience.
  • Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
  • Fostered a welcoming environment, accommodating special requests when possible.
  • Provided excellent customer service, including assistance with luggage and answering queries about the local area.
  • Utilized feedback from passengers to improve service and address any shortcomings.
  • Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
  • Balanced multiple priorities during peak hours to maximize earnings and efficiency.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Inspected vehicle and personally handled routine upkeep.
  • Followed regular schedule of pickups for individual customers and groups.
  • Completed accident reports and delivered to supervisor.
  • Complied with traffic regulations to safely operate vehicles.
  • Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
  • Operated vehicles with specialized equipment to transport and secure passengers with special needs.

Education

High School Diploma -

Imperial School
Addis Ababa
05-2016

Skills

Highly Motivated Leader, Recently promoted to Loss Prevention Supervisor, with a strong professional attitude and commitment to excellence

Effective Communicator: Currently participating in a mentorship program focused on enhancing leadership, communication, relationship-building, and networking skills

Problem-Solver: Demonstrates a natural ability to solve problems with a caring approach, ensuring positive outcomes in various situations

Team-Oriented: Proven ability to work under pressure, meet deadlines, and foster a collaborative team environment

Customer-Focused: Capable of interacting courteously, professionally, and tactfully with the general public in diverse circumstances

Timeline

Van Driver

Tool box
02.2022 - 09.2023

Loss Prevention Supervisor

he Investigators Group
01.2020 - Current

Uber Partner

uber
07.2018 - 05.2022

Loss Prevention Officer

The Investigators Group
01.2018 - Current

High School Diploma -

Imperial School

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Nahom Wale