Naho Hirata
Coquitlam,BC
Summary
Dynamic professional with a strong background in restaurant management and customer service. Skilled in scheduling management and employee training, contributing to a cohesive team environment. Eager to leverage expertise to enhance operational efficiency and elevate customer experiences.
Overview
3
3
years of professional experience
Work History
Server
Sushi Mura
04.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and experience.
- Resolved guest complaints promptly, ensuring positive dining experiences and repeat visits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager
Sushi Mura
04.2024 - 10.2025
- Trained and mentored staff on sushi preparation techniques and customer service protocols.
- Supervised daily operations to ensure high-quality food preparation and service standards.
- Developed staff schedules to maintain optimal coverage during peak hours, enhancing service efficiency.
Server
Sushi Den
11.2022 - 04.2023
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Processed customer payments accurately using point-of-sale systems and cash handling procedures.
- Assisted in inventory management by tracking supply levels and reporting shortages to management.
Education
Some College (No Degree) - English Language
SELC Language School
VancouverHigh School Diploma -
Sakuranomiya High School
Osaka Japan04-2020
Skills
- Cash handling
- Exceptional customer service
- Team leadership
- Time management
- Staff training and development
- Shift scheduling
- Staff management
Languages
English
Full Professional
Japanese
Native/ Bilingual
Korean
Limited
Timeline
Manager
Sushi Mura
04.2024 - 10.2025
Server
Sushi Mura
04.2023 - Current
Server
Sushi Den
11.2022 - 04.2023
High School Diploma -
Sakuranomiya High School
Some College (No Degree) - English Language
SELC Language School
Education and Training
other,other