Nahlina Nou Vang
Sacramento
Summary
Accomplished Senior Business Manager with a proven track record at Super X Market, driving business growth through strategic planning and operational excellence. Skilled in Operations Management and Organizational Development, I've significantly enhanced productivity and efficiency. My leadership at Rising Petals fostered a strong customer base, contributing to sustained business success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Business Manager
Super X Market
01.2018 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Championed organizational change initiatives to improve efficiency while maintaining alignment with corporate objectives.
- Reduced operational risks by implementing robust internal controls, compliance protocols, and risk management practices.
- Developed high-performing teams by providing clear direction, fostering collaboration, and encouraging professional development.
- Enhanced company growth by identifying new market opportunities and developing strategic partnerships.
- Expanded company presence in key markets through targeted marketing campaigns and promotional events.
- Drove improvements in supply chain operations through better inventory management practices, supplier relations, and logistics coordination.
Owner
Rising Petals
01.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring team members completed all tasks accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Business Manager
Super X Market
11.2007 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted with the hiring process and training of new employees.
- Created, managed, and executed business plans and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize sales and profits.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2022
High School Diploma -
Rio Linda High School
Rio Linda, CA06.2006
Skills
- Ethics and Compliance
- Operations Management
- Organizational Development
- New business launch
- Succession Planning
- Competitive Analysis
- Human Resources Management
- Customer Service
- Decision-Making
- Team Building and Leadership
- Operational leadership
- Coaching and Mentoring
- Staff Management
- Documentation And Reporting
- Strategic Planning
- Employee Management
- Recruiting and Hiring
- Sales and Marketing
- Project Management
- Social Media Promotion
- Retail Operations Management
- Business Planning
Certification
* Business Management and Entrepreneurship (Undergraduate) February 2021
* ServSafe Food Protection Manager [10/2/2022]
Languages
Hmong
Native or Bilingual
English
Full Professional
Timeline
Senior Business Manager
Super X Market
01.2018 - Current
Owner
Rising Petals
01.2016 - Current
Business Manager
Super X Market
11.2007 - Current
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Rio Linda High School
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