Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nahla Bettache

Kingston,ON

Summary

Versatile professional with a successful track record in customer service, sales, and fast-paced environments. As a Customer Service Advisor at Webhelp, I excelled in resolving inquiries and contributing to team success. My role as a Customer Care Assistant at McDonald's showcased efficiency and strong teamwork. Additionally, as a Telemarketer at Webhelp, I demonstrated persuasive communication skills, achieving success in lead generation and sales.

Overview

4
4
years of professional experience

Work History

Telemarketer

Webhelp Maroc
12.2022 - 12.2023

As a Telemarketer at Webhelp, I played a pivotal role in promoting products and services through effective communication with potential customers. Utilizing persuasive skills, I successfully generated leads and contributed to sales targets. My role involved conducting outbound calls, understanding customer needs, and delivering compelling pitches. This experience enhanced my sales acumen, communication proficiency, and ability to adapt to diverse client requirements, making a positive impact on the success of the team.

Customer Service Representative

Webhelp Maroc
03.2021 - 12.2022

In my role at Webhelp Morocco, I consistently exceeded performance targets, earning recognition for outstanding customer service. I honed strong problem-solving skills by promptly addressing diverse customer inquiries, contributing to a positive team culture. Adaptable to evolving policies, I maintained a high level of service quality. My commitment to excellence, effective communication, and collaborative approach make me a valuable asset for a new challenge.

Customer Care Assistant

McDonald's
01.2020 - 02.2021

As a Customer Care Assistant at McDonald's, I excelled in delivering exceptional service within a fast-paced environment. I provided a positive customer experience by addressing inquiries, processing orders efficiently, and ensuring a clean and welcoming dining area. My role involved collaborating with a diverse team, showcasing adaptability and effective communication. Through this experience, I developed strong multitasking abilities and a keen attention to detail, contributing to the overall efficiency and customer satisfaction at McDonald's.

Education

Ontario College Diploma - Business-Marketing

St. Lawrence College
Kingston, ON
07.2025

Skills

  • Negotiation and Persuasion
  • Scripted Calls
  • Script Reading
  • Call Documentation
  • Sales Acumen
  • Customer Understanding
  • Multitasking
  • Product Knowledge

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Telemarketer

Webhelp Maroc
12.2022 - 12.2023

Customer Service Representative

Webhelp Maroc
03.2021 - 12.2022

Customer Care Assistant

McDonald's
01.2020 - 02.2021

Ontario College Diploma - Business-Marketing

St. Lawrence College
Nahla Bettache