Nahkima White
San Jose
Summary
Detail-oriented IT Support Professional with a Google IT Support Certificate. Skilled in diagnostics, documentation, and customer-focused problem resolution. Experienced in identifying root causes and implementing preventative solutions. Seeking entry-level IT support or help desk roles to leverage technical skills and contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Management Specialist
Hanover
San Jose
01.2025 - 01.2026
- Coordinated maintenance requests and tracked service tickets to facilitate timely issue resolution.
- Maintained compliance documentation and operational reports to support regulatory adherence.
- Managed scheduling and prioritized multiple service tasks in a fast paced environment.
- Conducted property inspections to verify compliance with safety standards and enhance tenant safety.
Service Technician
Western Exterminator Company
San Francisco
12.2023 - 01.2025
- Conduct detailed inspections to diagnose environmental and structural issues, identifying root causes and risk factors.
- Developed and implemented solution plans based on findings to ensure effective issue resolution and prevention.
- Educated customers by translating technical information into clear, actionable guidance that enhanced understanding.
- Managed daily service routes, prioritized tasks efficiently, and performed preventative maintenance to minimize recurring issues.
Banker/Customer Service Representative
Wells Fargo
San Lorenzo
10.2017 - 02.2021
- Resolved customer account issues and inquiries, enhancing customer satisfaction.
- Communicated complex financial information to clients, facilitating informed decision-making.
- Processed transactions using internal systems and software, ensuring accuracy and compliance.
- Managed confidential financial information in compliance with federal regulations and internal security policies.
Education
High School Diploma -
Merrill F. West High School
Tracy, CA05.2017
Some College (No Degree) -
San Jose City College
San Jose, California, CASkills
- Technical support
- Google IT Support Certified
- Compliance awareness
- Technical reporting
- Task prioritization
- Problem Solving Abilities
- User communication
Certification
Google IT Support Specialist Certification
Timeline
Property Management Specialist
Hanover
01.2025 - 01.2026
Service Technician
Western Exterminator Company
12.2023 - 01.2025
Banker/Customer Service Representative
Wells Fargo
10.2017 - 02.2021
High School Diploma -
Merrill F. West High School
Some College (No Degree) -
San Jose City College