Nahiyan Huq
Toronto,ON
Summary
Seasoned Retention Specialist with background in enhancing customer satisfaction and loyalty. Possess strong knowledge of customer relationship management, proven ability to build rapport and resolve complex issues effectively. Skilled at developing strategies for customer retention, contributing to team success, and consistently surpassing performance goals. Significant impact observed in previous roles through increased client retention rates and improved customer experience standards.
Overview
3
3
years of professional experience
Work History
Retention Specialist
Telus
Toronto, Ontario
01.2024 - Current
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Developed strategies to improve customer experience and increase loyalty.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
Customer Support Specialist
Fido
Toronto, Ontario
10.2022 - 12.2023
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Sales Team Leader
Go Sales
Mississauga, Ontario
02.2022 - 09.2023
- Coached sales team members on best practices for customer interactions.
- Developed and implemented strategies to increase sales performance.
- Monitored daily sales activities and provided feedback to team members.
Education
Advanced Diploma - Business Administration Management
Seneca Polytechnic
North York, ON12-2022
High School Diploma -
British Council
Dhaka, Bangladesh12-2018
Skills
- Performance Evaluation
- Cross-Functional Communication
- Upselling and Cross Selling
- Data review
- Trend tracking
- Documentation skills
- Customer Relations
Timeline
Retention Specialist
Telus
01.2024 - Current
Customer Support Specialist
Fido
10.2022 - 12.2023
Sales Team Leader
Go Sales
02.2022 - 09.2023
Advanced Diploma - Business Administration Management
Seneca Polytechnic
High School Diploma -
British Council
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