Nahitil Corvil
Etobicoke,ON
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with a flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
City of Toronto
Toronto, Ontario
04.2020 - Current
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Streamlined appointment scheduling process, enhancing access to healthcare services for clients.
- Trained new staff on customer service protocols and system usage for improved efficiency.
- Promptly responded to inquiries and requests from prospective customers.
Customer Care Representative
Walmart
Toronto, Ontario
02.2017 - 03.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Personal Support Worker
City Adult Learning Centre
Toronto, ON09-2016
High School Diploma -
Burnhamthorpe Collegiate Institute
Toronto, ON06-2014
Skills
- Appointment scheduling
- Customer relationship management
- Data entry
- Healthcare regulations
- Electronic health records
- Conflict resolution
- Information dissemination
- Active listening
Languages
English
Native/ Bilingual
Timeline
Healthcare Customer Service Representative
City of Toronto
04.2020 - Current
Customer Care Representative
Walmart
02.2017 - 03.2020
Associate of Arts - Personal Support Worker
City Adult Learning Centre
High School Diploma -
Burnhamthorpe Collegiate Institute