Nahila Shamshad
Surrey,Canada
Summary
Sales associate with 5+ years of experience in retail and customer service. Consistently exceeded sales targets while improving customer satisfaction through tailored service and strong problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Concentrix
Surrey, Canada
11.2024 - Current
- Managed 70+ inbound and outbound calls daily to support customers for Apple services via phone and chat.
- Responded to inquiries for iOS and Apple services with a 98% customer satisfaction rate.
- Maintained professionalism when handling challenging customer interactions.
- Utilized the internal system to resolve issues and escalate advanced cases.
Customer Service Representative
Walmart supercenter
London, Canada
08.2022 - 10.2024
- Supported customers in product selection and ordering processes.
- Achieved 'Shining Star of the Month' status by selling highest number of Walmart Mastercards.
- Responded to customer inquiries via phone, transferring calls to appropriate departments.
- Processed returns, exchanges, and refunds in compliance with company policies.
RETAIL STORE ASSOCIATE
Shoppers Drug Mart
Kitchener, Canada
12.2019 - 05.2022
- Ensured positive customer experiences by delivering exceptional service and engaging effectively.
- Responded promptly to incoming calls about products and services offered by the store.
- Restocked shelves swiftly as new merchandise shipments arrived.
Education
Advanced Communication for Professionals -
Conestoga College
Kitchener, ON12-2020
Skills
- Problem solving and critical thinking
- Detail orientation
- Interpersonal communication
- Conflict resolution
- MS Office proficiency
Timeline
Customer Service Advisor
Concentrix
11.2024 - Current
Customer Service Representative
Walmart supercenter
08.2022 - 10.2024
RETAIL STORE ASSOCIATE
Shoppers Drug Mart
12.2019 - 05.2022
Advanced Communication for Professionals -
Conestoga College
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