Nahila
Surrey,Canada
Summary
Dedicated and result-driven customer service professional with 5 years of experience delivering exceptional support in fast-paced environments. Proven track record of resolving customer issues efficiently, improving satisfaction and building strong client relationships.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
Park West Professional Services
11.2024 - Current
- Managed 70+ inbound and outbound calls daily to support customers with loan applications, repayment inquiries, and payment options.
- Guided borrowers through the loan process, including eligibility requirements and documentation.
- Ensured accurate documentation of all customer interactions.
- Resolved inquiries on payments, interest rates, and loan terms per policy.
Customer Service Advisor
Concentrix
02.2022 - 08.2024
- Delivered high-quality customer support for Apple products and services via phone and chat.
- Responded to 50+ clients' inquiries for iOS, macOS and Apple services with a 98% customer satisfaction rate.
- Demonstrated in-depth knowledge of Apple products and software to assist customers.
- Utilized internal systems to resolve issues and escalate advanced cases.
Customer Service Desk Associate
Walmart
11.2019 - 01.2022
- Supported Customers in the product selection and ordering process.
- Responded to customer inquiries via phone and transferred calls to the appropriate department.
- Processed returns, exchanges and refunds in compliance with company policies.
- Achieved 'Shining Star of the Month' by selling the highest number of Walmart MasterCards.
Education
Healthcare Administration And Service Management -
Conestoga College
Kitchener, ON12-2020
Skills
- Strong communication and Active listening
- Customer service
- Detail-oriented
- Team management
- Interpersonal skills
- Conflict Resolution
LANGUAGES
English
Punjabi
Hindi
Timeline
Customer Support Representative
Park West Professional Services
11.2024 - Current
Customer Service Advisor
Concentrix
02.2022 - 08.2024
Customer Service Desk Associate
Walmart
11.2019 - 01.2022
Healthcare Administration And Service Management -
Conestoga College
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