Nahila
Surrey,Canada
Summary
Sales associate with 5+ years of experience in retail and customer service. Consistently exceeded sales targets while improving customer satisfaction through tailored service and strong problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Concentrix
Surrey, Canada
11.2024 - Current
- Utilized call flow guide to deliver inbound customer support effectively.
- Listened to customer needs and concerns, fostering strong rapport.
- Resolved routine issues and inquiries regarding services and products, ensuring exceptional service.
- Maintained professionalism when handling challenging customer interactions.
Customer Service Desk Representative
Walmart supercenter
London, Canada
08.2022 - 10.2024
- Supported customers in product selection and ordering processes.
- Achieved 'Shining Star of the Month' status by selling highest number of Walmart Mastercards.
- Responded to customer inquiries via phone, transferring calls to appropriate departments.
- Processed returns, exchanges, and refunds in compliance with company policies.
RETAIL STORE ASSOCIATE
Shoppers Drug Mart
Kitchener, Canada
12.2019 - 05.2022
- Ensured positive customer experiences by delivering exceptional service and engaging effectively.
- Responded promptly to incoming calls about products and services offered by the store.
- Restocked shelves swiftly as new merchandise shipments arrived.
- Set up promotional displays or arranged merchandise on counters or tables to promote sales.
Education
Advanced Communication for Professionals -
Conestoga College
Kitchener, ON12-2020
Skills
- Problem solving and critical thinking
- Detail orientation
- Interpersonal communication
- Conflict resolution
- MS Office proficiency
LANGUAGES
- English
- Punjabi
- Hindi
Timeline
Customer Service Advisor
Concentrix
11.2024 - Current
Customer Service Desk Representative
Walmart supercenter
08.2022 - 10.2024
RETAIL STORE ASSOCIATE
Shoppers Drug Mart
12.2019 - 05.2022
Advanced Communication for Professionals -
Conestoga College
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