Nahide Gawhari

A challenging position requiring financial needs, better customer service and managerial skills with a progressive organization where advancement and compensations are based on personal performance. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature. Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.

• Over 10 years of experience in handling cash and customer service duties
• Attended phone calls, concluded the nature of calls and the assisted callers to the proper departments.
• Responsible for typing reports, memos and other correspondence.
• Highly motivated, able to contribute ideas and demonstrate initiative
• Strong financial modeling and analytical skills
• Exceptional understanding of methodologies, and applications
• Proven ability to work co-operatively with all levels of staff
• Ability to communicate fluently in several languages
• Ability to handle multiple responsibilities, set priorities, communicates ideas to others and responds positively to demanding situation
• Highly motivated, able to think independently and quickly to resolve problems under tremendous pressures
• Able to work independently and as a team member

• Service Specialist/Ambassador, London Drugs, Surrey, BC, 10/2014, Present, Obtain a position as a team player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals., Obtain a customer service management position where I can effectively utilize my expertise in customer relations and staff leadership., Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
• Teller, Scotia Bank, 05/2015, Present, Processing customer deposits, withdrawals, and payments., Accepting cash from customers., Supporting the bank sales team by identifying customer needs and then promoting current offers to them., Referring customers with financial problems to other colleagues for assistance., Following bank procedures when performing transactions., Controlling and monitoring the levels of cash in my drawer and following all check cashing and cash handling procedures., Dealing tactfully and efficiently with demanding customers., Adhering to all bank security, audit, and compliance requirements., Reporting any suspicious customer activity to bank managers., Addressing customers by name with a smile and direct eye contact., Accurately receiving, counting and distributing cash., Writing reports and correspondence on matters related to customer accounts., Making small talk with customers whilst they are being served., Processed safe deposit box and loan payments., Closed existing accounts at customer request.
• Brand Merchandise/Cosmetic/Customer Service/Cashier, Target, Surrey, BC, 03/2013, 10/2014, Assisted in promoting new brands introduced to the market., Guided and supervised employees working in retail stores of the firm on products displays, promotion, new products, and effective customer service and sales techniques – Worked in coordination with each store’s individual needs, thus facilitating the successful functioning of the store., Developed strong relationships with customers – maintained cordial relations with existing and new customers., Submitted timely and accurate reports related to the arrival of new stock or remaining supplies in the store., Maintained accounts of sales made, new orders, cash transactions and customer details., Superintended the condition of the store and ensured proper maintenance, for optimum customer appeal.
• Dental receptionist/Assistance, Dr. Farah Zakeri, Surrey, BC, 01/2010, 02/2013, Responsible for answering multi-phone lines., Scheduling appointments, verifying insurances, filing insurance claims, medical billing, creating new files, pulling files, documenting files, copying documents and faxing., Running end-of-day and end-of-month reports and doing daily deposits., Setting up trays and sterilizing instruments.
• Retail & CS Representative, Canadian Tire, Surrey, BC, 01/2007, 06/2009, Excellent interpersonal, communication and customer service skills., Opening and closing duties, Inventory check and re-ordering, Accepted and distributed messages and mails to proper departments and employees., Handling of cash and training
• Retail & CS Representative, Save-On-Food, Surrey, B.C, 09/2007, 01/2010, High level of customer service, direct contact with customers, Handling of cash and training duties, Superb multi-tasking ability in stressed environment, Inventory check and re-ordering, Opening and closing responsibilities, Safety check and safety maintenance