Nahida Ghaida
Fox creek,Canada
Summary
Efficient and conscientious with strong abilities in inventory management, food safety, and customer service. Skilled in maintaining order, ensuring tasks are completed quickly with minimal errors, and fostering team-oriented environment. Possessing solid work ethic and expertise in daily operations, including product preparation and presentation.offering comprehensive knowledge and skills in overseeing functions and staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hotel Equities
Fox Creek, AB
01.2024 - Current
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction and experience.
- Coordinated with housekeeping and maintenance teams to maintain high standards of cleanliness and functionality.
- Processed reservations using hotel management software, ensuring accuracy and efficiency in bookings.
Deli Supervisor
Fresonbros
Fox creek, AB
09.2021 - 01.2024
- Ensured safety protocols were followed by all personnel working in the deli area.
- Exhibited excellent customer service skills while interacting with customers on a daily basis.
- Ensured compliance with health standards, company policies, and applicable laws in the deli area.
- Demonstrated ability to manage and lead a team of deli clerks, providing guidance and support.
- Prepared monthly financial reports outlining sales figures, labor costs, expenses, related to the Delicatessen Department.
- Created weekly schedules for deli staff members to ensure adequate coverage at all times.
Front end supervisor
Captain pizza
Fox creek, AB
10.2020 - 09.2021
- Greeted customers entering store, responding promptly to needs.
- Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Planned, organized, and controlled operations of front-end area.
DEPARTMENT SALES MANAGER
MARKS
04.2015 - 11.2020
- Department sales manager responsible for opening and closing the store, daily cash outs, ensuring excellent customer service, ensuring daily departmental duties, complying with company policies, product knowledge specialist, team leader
- Developed and implemented innovative strategies for increasing customer satisfaction, resulting in an increase in repeat business.
- Trained staff on best practices for sales techniques, customer relations, and product knowledge, leading to improved results across all metrics.
- Assisted customers with any inquiries or complaints they may have had regarding products or services.
- Maintained accurate records of financial transactions related to the department's budget.
- Coordinated closely with other departments to ensure smooth operations across the organization, while maintaining high levels of customer service.
- Managed sales team to consistently achieve growth and hit sales targets.
- Developed sales team through motivation, counseling and product knowledge education.
Skills
- Customer and service oriented
- Training and mentoring
- Listening and communication skills
- Organized and proactive
- Visual merchandising
- Dynamic sales leader
- Collaborative team player
Certification
SafeCheck advanced food safety
Timeline
Front Desk Agent
Hotel Equities
01.2024 - Current
Deli Supervisor
Fresonbros
09.2021 - 01.2024
Front end supervisor
Captain pizza
10.2020 - 09.2021
DEPARTMENT SALES MANAGER
MARKS
04.2015 - 11.2020