Nahid Momen
Toronto
Summary
Results-driven manager with a strong history at Staples Canada, recognized for exceptional team building and strict adherence to operational standards. Enhanced employee performance through targeted training and mentoring, leading to notable sales growth. Proficient in retail visual merchandising and committed to cultivating a customer-centric environment that boosts satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Sales Manager/ Asst Manager
Staples Canada Store 46
Ajax
10.2024 - Current
- Established district strategies to achieve operational performance and sales goals.
- Performed monthly audits assigned by AP and H&S to ensure compliance with Staples' standards.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Coached and mentored associates and supervisors by offering constructive feedback, and taking an interest in long-term career growth.
- Delegated tasks to staff, setting priorities and goals.
- Showcased and built visually appealing product placements and signs to encourage customers to buy specific products.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within forecasted guidelines.
Divisional Sales Manager
Staples Canada Store 32, 286 & 159
Toronto
08.2016 - 09.2024
- Prepared store weekly schedules to reflect desired productivity targets. specific duties.
- Recruited, trained, managed, mentored, evaluated, and motivated a team of sales and service representatives.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated work to associates and the supervisor, setting priorities and goals.
- Conducted regular performance reviews using ATR/Vital Stat for sales and service associates to assess individual progress, and set goals for future development.
Services Manager
Staples Canada Store 330
Richmond Hill
02.2014 - 07.2016
- Established effective working relationships with customers to promote satisfaction and loyalty.
- Utilized CSAT reporting to streamline service operations and improve the customer experience.
- Created employee work schedules to keep shifts properly staffed.
- Coordinated key performance indicators (KPIs) for the service team to measure success and productivity.
- Provided ongoing coaching and feedback to employees on their job performance.
- Oversaw the hiring process by conducting interviews, checking references and providing training for new hires.
- Maintained safety protocols to ensure a safe working environment for all employees, using monthly H&S minute submissions.
Services Supervisor
Staples Canada Store 330
Richmond Hill
06.2013 - 01.2014
- Oversee operations in Customer Service, Business Service, and Tech Services.
- Managed front office operations.
- Organized and maintained the weekly schedule for store associates.
- Executed responsibilities of Manager on Duty with precision and leadership.
- Participated in recruitment processes for associates.
Copy & Print Centre Manager
Staples Canada Store 26
Toronto
02.2010 - 05.2013
- Supervised HUB & Spoke and vendor operations, enhancing customer satisfaction.
- Contributed to district and company-level initiatives through collaboration on trade fairs, presentations, meetings, and training.
- Established team objectives encompassing CSAT, ASP, BDP, daily and weekly targets.
- Evaluates performance of Copy Lead and associates through PDRs.
- Oversees recruitment, training and development.
- Implemented process enhancements for high-volume clients such as Renzo and Cala.
- Managed department labor budget with weekly associate schedules.
Copy and Print Centre Consultant
Staples Canada Store 159
Toronto
03.2008 - 01.2010
- One-stop solution for selling to customers.
- Enhanced HUB mix by implementing smart Hubbing techniques.
- Actively involved in MOD program.
- Enhanced Copy Centre's sales capacity by developing qualified staff with specialized training.
- Conducted training sessions for in-store management and associates.
Copy Centre Lead
Staples Canada Store 159
Toronto
06.2002 - 02.2008
- Promote the full line of Copy Centre services to all customers, and cross-sell these services.
- Effectively communicates sales strategies, policies, procedures, and production methods to Copy Center associates, thus enhancing profitability and increasing customer service standards.
- Performs a monthly review of Copy P&L statements to ensure expense and revenue accuracy.
- Sets personal standards to ensure exemplary conduct.
Computer System Analyst
First Bangladesh Consulting Ltd
Dhaka
03.2000 - 10.2001
- Managed and supervised a group of 8-10 members.
- Developed and managed project plans while providing status updates to management.
- Analyzed system requirements and developed detailed specifications for hardware, software, and network configurations.
- Provided training sessions to end users on how to use newly installed software applications.
Asst. Computer System Analyst
First Bangladesh Consulting Ltd
Dhaka
07.1999 - 02.2000
- Assisted in maintaining the LAN of the office building, and provided the required hardware and software support.
- Trained and supervised the fellow members of the team.
- Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
- Prepared and presented technical proposals for clients.
Education
Bachelor of Science - Computer Science
North South University
Dhaka, Bangladesh04-1999
Skills
- Retail visual merchandising
- Operational standards adherence
- Effective conflict resolution
- Team building and leadership
- Employee scheduling
- Training and mentoring
- Talent acquisition
- Employee performance review
Timeline
Sales Manager/ Asst Manager
Staples Canada Store 46
10.2024 - Current
Divisional Sales Manager
Staples Canada Store 32, 286 & 159
08.2016 - 09.2024
Services Manager
Staples Canada Store 330
02.2014 - 07.2016
Services Supervisor
Staples Canada Store 330
06.2013 - 01.2014
Copy & Print Centre Manager
Staples Canada Store 26
02.2010 - 05.2013
Copy and Print Centre Consultant
Staples Canada Store 159
03.2008 - 01.2010
Copy Centre Lead
Staples Canada Store 159
06.2002 - 02.2008
Computer System Analyst
First Bangladesh Consulting Ltd
03.2000 - 10.2001
Asst. Computer System Analyst
First Bangladesh Consulting Ltd
07.1999 - 02.2000
Bachelor of Science - Computer Science
North South University
Similar Profiles
Danial SalimDanial Salim
Regional Sales Manager at Staples CanadaRegional Sales Manager at Staples Canada
Agnel Savery Andoniradji SaveryAgnel Savery Andoniradji Savery
Technology Sales Supervisor at Staples CanadaTechnology Sales Supervisor at Staples Canada
VIDHU MONGAVIDHU MONGA
Sr. Director- Supply Chain and National Fulfillment at STAPLES CANADASr. Director- Supply Chain and National Fulfillment at STAPLES CANADA
Charmy PatelCharmy Patel
Pharmacist at Apollo PharmacyPharmacist at Apollo Pharmacy
JASON KOKKOVASJASON KOKKOVAS
Store Manager at Sunrise RecordsStore Manager at Sunrise Records