Nahid Ansari
Newmarket,Canada
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
17
17
years of professional experience
Work History
Sales Associate
The Bay
Toronto, Ontario
02.2019 - 10.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Handled customer complaints professionally, ensuring satisfaction and loyalty to the brand.
- Participated in promotional events to showcase new products and engage with customers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Child Care Assistant
Freelance Child Care
Toronto (GTA), Canada
01.2016 - 01.2019
- Provided excellent care for infants, toddlers and children ranging from newborn to age 11.
- Accommodated last-minute schedule changes and adhered to parent guidelines and cultural mores governing the care, safety, education and enrichment of their children.
- Cared for the children – ensure that they are safely and securely playing or doing their school works and other activities.
- Got to know the children, their abilities, and interests; design plays and activities that bring about each child’s unique talents.
- Helped children with their homework; provide advice but let them become responsible in their tasks.
Office Administration
Allway Paving Inc.
Toronto, Canada
01.2012 - 01.2016
- Update, create and improve organizational systems
- Efficiently attending to basic customer, supplier and employee needs
- Organizing day-to-day office environment, such as: filing, scheduling, simple accounting, sorting
- Courtesy and sales calls to customers, including e-mails
- Accounting and time keeping
- Communications with Suppliers
- Creating inter-office presentation materials
- Routing, prioritizing, invoicing and ordering of jobs
Shift Manager
McDonald Restaurant
Toronto, Canada
01.2008 - 01.2012
- Serving the guest by: Maintaining Speed of Service (SOS) goals.
- Resolving guest complaints quickly, while maintaining positive guest relations.
- Maintains a friendly and courteous work environment.
- Ensures that employees are clean and neat in appearance.
- Ensures that quality products are delivered to guests.
- Managing the business through: Ensuring products are prepared correctly and according to standards.
- Managing labor, by shift, within acceptable variances and according to labor laws.
- Coordinates opening and closing activities in a timely and safe manner.
- Oversees proper product preparation, rotation, portioning, cooking and holding times.
- Maintains restaurant sanitation and cleanliness standards.
- Responds quickly and appropriately to resolve safety and security issues.
- Leading people by: Acting as a role model by following appearance and procedural standards at all times.
- Participating in restaurant goal setting and committed for achieving team goals.
- Encouraging other team members to maintain performance standards.
- Collaborates with team members to solve problems and make decisions.
- Communicates effectively, both written and orally, with restaurant team.
Sales Associate
Moores Mens Clothing
Toronto, Canada
01.2009 - 01.2011
- Participating in creating and maintaining a high-quality work environment by: Maintaining an open dialogue with management.
- Helping others to improve their performance and seeking their assistance for self improvement.
- Providing outstanding customer service by: Assisting Wardrobe Consultants and Managers to build and maintain long-term relationships with customers.
- Understanding Moores Clothing for Men basic selling and presentation techniques.
- Promoting volume and preventing shrink by: Becoming proficient in register function for cashiering and merchandise transfers.
- Helping to assemble and present merchandise to customers.
Education
Seneca College - Early Childhood Education
Seneca College
Toronto, Canada01.2010
Skills
- Customer relationship management
- Point-of-sale systems
- Complaint resolution
- Sales strategy development
- Problem solving
- Effective communication
- Teamwork and collaboration
- Customer Service
- Management
- Communication
- Multitasking
- Attention to Detail
- Computer Skills
- Analytical
- Organized
References
Available upon request.
Timeline
Sales Associate
The Bay
02.2019 - 10.2024
Child Care Assistant
Freelance Child Care
01.2016 - 01.2019
Office Administration
Allway Paving Inc.
01.2012 - 01.2016
Sales Associate
Moores Mens Clothing
01.2009 - 01.2011
Shift Manager
McDonald Restaurant
01.2008 - 01.2012
Seneca College - Early Childhood Education
Seneca College