NAHE KIM
Coquitlam,BC
Summary
Energetic and bilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Yook Korean Grilled BBQ & Bistro
12.2016 - Current
- Managing delivering superior food and beverage service and maximizing customer satisfaction
- Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations
- Training new and current employees on proper customer service practices
- Payroll, Accounting, and Social Media Marketing
- Developed and implemented strategies to increase sales and profitability
Flight Attendant
Air Canada
02.2018 - 10.2018
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Boarding Assistant
Korea International School
08.2014 - 06.2015
- Responsible for the order, control and supervision of the students in the dormitory
- Supported students in dealing with their emotional or personal problems
Vice Director
E2E English Education
10.2010 - 06.2014
- Responsible in coordinating Sales, Marketing, and Special events
- Develop lesson plans and teachers' manuals for the appropriate levels
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Designed and implemented assessments to measure student progress in English language learning.
English Instructor
Lee Bo Young's Talking Club
12.2007 - 09.2010
- Instructed English as a Second Language
- Updated parents on a month-to-month basis of students' progress
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Develop lesson plans for the appropriate levels
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
Ticketing Agent
Thomas Cook PLC
06.2006 - 09.2007
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
- Used SABRE system to issue e-tickets accurately and securely.
Education
Flight Attendant Diploma -
Canadian Tourism College
Vancouver, BC01.2018
Travel and Tourism Diploma -
CDI College
Vancouver, BC06.2006
TESL Diploma - Teaching English As A Second Language, TESL
Burnaby College
Vancouver, BC05.2003
Skills
- Bilingual: English & Korean
- Problem Solving
- Coaching and Training
- Customer Care
- Safety Regulation Compliance
- Emergency Procedures Knowledge
Certification
- Foodsafe Level 1 Certificate
- Serving It Right Certificate
- First Aid Certificate
Timeline
Flight Attendant
Air Canada
02.2018 - 10.2018
General Manager
Yook Korean Grilled BBQ & Bistro
12.2016 - Current
Boarding Assistant
Korea International School
08.2014 - 06.2015
Vice Director
E2E English Education
10.2010 - 06.2014
English Instructor
Lee Bo Young's Talking Club
12.2007 - 09.2010
Ticketing Agent
Thomas Cook PLC
06.2006 - 09.2007
Flight Attendant Diploma -
Canadian Tourism College
Travel and Tourism Diploma -
CDI College
TESL Diploma - Teaching English As A Second Language, TESL
Burnaby College