NAHAAS ASHRAF MATTARA
Kitchener
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
DU'AA CONSULTING INC
02.2023 - Current
- Streamlined office operations by creating and implementing efficient filing systems, resulting in a 20% decrease in document retrieval time.
- Coordinated and scheduled meetings, appointments, and travel arrangements for executive team, ensuring timely and seamless execution of daily tasks.
- Managed a high-volume of incoming calls and emails, promptly responding to inquiries and forwarding messages to appropriate departments, improving communication flow by 30%.
- Assisted with budgeting and financial record-keeping, accurately tracking and reconciling expenses, resulting in a 15% reduction in discrepancies.
Logistics Supervisor
PACHEERI GROUP OF COMPANIES INC
06.2022 - 11.2022
- Coordinated and supervised driver activities, ensuring the safe and efficient execution of all delivery/pickup routes and duties.
- Accepted returns from customers, accurately completing the required paperwork and coordinating the return to the warehouse.
- Collaborated with cross-functional teams to identify optimal solutions for routing, customer service, and delivery time challenges.
- Implemented corrective actions to surpass customer expectations.
Food Service Supervisor
LEYMOON INC
04.2021 - 05.2022
- Led a team of 15 staff members, providing daily guidance and support to ensure efficient operations and exceptional customer service.
- Developed and implemented new training programs, resulting in improved employee performance and increased customer satisfaction scores by 15%.
- Oversaw inventory management and ordering to maintain optimal stock levels, reducing waste and saving the company $10,000 annually.
- Implemented and enforced strict food safety and sanitation protocols, resulting in zero health department violations over a year period.
Administrative Assistant
M.M BHARAT GAS AGENCIES
03.2018 - 03.2019
- Managed executive calendar and scheduled meetings, ensuring timely coordination and efficient use of resources.
- Created and maintained electronic and paper filing systems, improving accessibility and streamlining document retrieval.
- Coordinated travel arrangements, including booking flights, accommodations, and transportation, resulting in smooth and cost-effective business trips.
- Prepared and proofread correspondence, reports, and presentations, ensuring accuracy and professionalism in all communications.
Education
DIPLOMA IN FOOD AND BEVERAGE MANAGEMENT - HOTEL AND RESTAURANT OPERATION
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2021
Skills
- Filing
- Invoice Processing
- Research
- Data Entry
- Meeting Planning
- Office Administration
- Bookkeeping
Languages
English
Certification
COMPUTERIZED FINANCIAL ACCOUNTING
Timeline
Administrative Assistant
DU'AA CONSULTING INC
02.2023 - Current
Logistics Supervisor
PACHEERI GROUP OF COMPANIES INC
06.2022 - 11.2022
Food Service Supervisor
LEYMOON INC
04.2021 - 05.2022
Administrative Assistant
M.M BHARAT GAS AGENCIES
03.2018 - 03.2019
DIPLOMA IN FOOD AND BEVERAGE MANAGEMENT - HOTEL AND RESTAURANT OPERATION
Conestoga College Institute of Technology And Advanced Learning
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